How To Fix K9370 - Application requires SAP GUI for Windows

SAP Error Message - Details

• Message type: E = Error

• Message class: K9 - CO Planning Processor

• Message number: 370

• Message text: Application requires SAP GUI for Windows

What causes this issue?

You started an application (in this instance planning with Integrated
Excel) that requires SAP Office Integration, but the GUI is not SAP GUI
for Windows. Only the SAP GUI for Windows supports SAP Office
Integration.

System Response

The application terminates.

How to fix this error?

If you want to use planning with Integrated Excel, you must use the SAP
GUI for Windows. You can only execute the planning with a GUI different
from the SAP GUI for Windows by setting Integrated Excel to inactive.
You activate or deactivate Integrated Excel depending on the transaction
in the relevant planer profile maintenance, in transaction KEPM or CXC2.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message K9370 - Application requires SAP GUI for Windows ?

  The SAP error message K9370, which states "Application requires SAP GUI for Windows," typically occurs when a user attempts to access a specific SAP application or transaction that is designed to run only on the SAP GUI for Windows, rather than through the SAP GUI for Java or the web-based SAP Fiori interface.
  Cause:
  
  Platform Limitation: The application or transaction you are trying to access is not supported on the platform you are using (e.g., SAP GUI for Java or web browser).
  Incorrect GUI Version: You may be using an outdated or incompatible version of the SAP GUI.
  Accessing from Unsupported Environment: Attempting to access the application from a device or environment that does not support the required GUI.
  
  Solution:
  
  Install SAP GUI for Windows: If you are not using the SAP GUI for Windows, you will need to install it. Ensure that you download the correct version compatible with your SAP system.
  Check Compatibility: Verify that the version of SAP GUI for Windows you are using is compatible with the SAP system you are trying to access.
  Use a Supported Device: If you are trying to access the application from a mobile device or a non-Windows operating system, switch to a Windows-based machine with the SAP GUI installed.
  Contact IT Support: If you are unsure about the installation or compatibility, reach out to your IT department or SAP support for assistance.
  
  Related Information:
  
  SAP GUI Versions: Ensure you are using the latest version of SAP GUI for Windows, as older versions may not support newer applications or features.
  Documentation: Refer to SAP's official documentation for guidance on installing and configuring the SAP GUI.
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the error message K9370.
  User Training: If users are frequently encountering this error, consider providing training on the appropriate tools and environments for accessing SAP applications.
  
  By following these steps, you should be able to resolve the K9370 error and access the required SAP application successfully.