How To Fix K9371 - Unknown error in the input help

SAP Error Message - Details

• Message type: E = Error

• Message class: K9 - CO Planning Processor

• Message number: 371

• Message text: Unknown error in the input help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message K9371 - Unknown error in the input help ?

  The SAP error message K9371, which states "Unknown error in the input help," typically occurs when there is an issue with the input help (F4 help) functionality in SAP. This can happen in various contexts, such as when trying to select values for fields in a transaction or report.
  Causes:
  
  Data Dictionary Issues: The underlying data dictionary objects (like domains, data elements, or tables) may have inconsistencies or errors.
  Authorization Issues: The user may not have the necessary authorizations to access the data being queried for the input help.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard input help functionality.
  System Configuration: Incorrect configuration settings in the SAP system can lead to issues with input help.
  Transport Issues: If recent transports were made, they might not have been properly imported or could have errors.
  
  Solutions:
  
  Check Data Dictionary: Verify the integrity of the data dictionary objects related to the field in question. Ensure that the domains and data elements are correctly defined.
  Review Authorizations: Check if the user has the necessary authorizations to access the data. You can use transaction SU53 to analyze authorization issues.
  Debugging: If you suspect custom code is causing the issue, you can debug the program to identify where the error occurs. Use transaction SE80 or SE38 to analyze the relevant program.
  Check Configuration: Review the configuration settings related to the input help. Ensure that all necessary settings are correctly configured.
  Transport Logs: If the issue started after a transport, check the transport logs for any errors or warnings that might indicate what went wrong.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE80 (Object Navigator), and SU53 (Authorization Check).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the K9371 error in SAP.