How To Fix J1B_NFE564 - Multiple shipment documents exist; automation not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: J1B_NFE - Message class for NF-e

• Message number: 564

• Message text: Multiple shipment documents exist; automation not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message J1B_NFE564 - Multiple shipment documents exist; automation not possible ?

  The SAP error message J1B_NFE564 indicates that there are multiple shipment documents associated with a particular transaction, which prevents the automation of the process you are trying to execute. This error typically occurs in the context of Brazilian tax compliance, particularly when dealing with Nota Fiscal Eletrônica (NF-e) and its integration with shipment documents.
  Cause:
  
  
  Multiple Shipment Documents: The primary cause of this error is that the system has identified more than one shipment document linked to the same transaction. This can happen if:
  
  There are multiple deliveries or shipments for a single sales order.
  The system is unable to determine which shipment document to process due to ambiguity.
  
  
  
  Configuration Issues: Sometimes, the configuration settings in the SAP system related to the NF-e process may not be set up correctly, leading to this error.
  
  
  Data Integrity Issues: There may be inconsistencies or duplicates in the data that are causing the system to recognize multiple shipment documents.
  
  
  Solution:
  
  
  Review Shipment Documents: Check the shipment documents associated with the transaction. You can do this by:
  
  Navigating to the relevant sales order or delivery document in SAP.
  Reviewing the associated shipment documents to identify any duplicates or unnecessary entries.
  
  
  
  Select a Single Shipment Document: If you find multiple shipment documents, you may need to manually select the appropriate one for processing. This can often be done in the transaction where the error occurred.
  
  
  Data Cleanup: If there are duplicates or erroneous entries, consider cleaning up the data. This may involve:
  
  Deleting unnecessary shipment documents.
  Correcting any data entry errors that may have led to the creation of multiple documents.
  
  
  
  Configuration Check: Ensure that the configuration settings for NF-e and shipment processing are correctly set up. This may involve consulting with your SAP Basis or functional team to verify that everything is configured according to best practices.
  
  
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or any known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and J1B1N (NF-e Processing) to navigate through the shipment and NF-e processes.
  Documentation: Review SAP documentation related to NF-e and shipment processing for Brazil, as it may provide additional context and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error and continue with your NF-e processing in SAP.