How To Fix IX086 - Contact person cannot be deleted because used in EAM order &1

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 086

• Message text: Contact person cannot be deleted because used in EAM order &1

What causes this issue?

You want to delete a contact person. The contact person is used in plant
maintenance data.

System Response

The contact person cannot be deleted.

How to fix this error?

Remove the contact person from plant maintenance data first. If the
contact person is used in completed orders, you can either cancel
technical/business completion, remove the contact person from partners
and complete the order(s) again or archive the order.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX086 - Contact person cannot be deleted because used in EAM order &1 ?

  The SAP error message IX086 indicates that a contact person cannot be deleted because they are currently being used in an Enterprise Asset Management (EAM) order. This typically occurs when you attempt to delete a contact person from a master data record (like a vendor or customer) that is linked to an EAM order.
  Cause:
  The primary cause of this error is that the contact person you are trying to delete is associated with one or more EAM orders. SAP enforces data integrity, which means that you cannot delete a contact person if they are still referenced in any active or historical orders.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the EAM Orders: 
  
  Use transaction codes like IW33 (Display Order) or IW32 (Change Order) to find the EAM orders that are using the contact person.
  You may need to check the order details to see where the contact person is referenced.
  
  
  
  Remove the Contact Person from Orders:
  
  If the contact person is no longer needed for those orders, you can remove them from the order details. This may involve editing the order and changing the contact person field.
  
  
  
  Check for Other References:
  
  Ensure that the contact person is not referenced in other areas, such as notifications or other master data records.
  
  
  
  Delete the Contact Person:
  
  Once you have removed the contact person from all relevant orders and references, you should be able to delete the contact person without encountering the error.
  
  
  
  Consult Documentation:
  
  If you are unsure about the process or need more detailed steps, refer to SAP documentation or consult with your SAP support team.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), IW33 (Display Order), and others related to EAM.
  Data Integrity: Understand the importance of data integrity in SAP, which prevents the deletion of records that are still in use.
  User Permissions: Ensure that you have the necessary permissions to make changes to EAM orders and master data.
  
  If you continue to face issues after following these steps, it may be beneficial to consult with your SAP administrator or support team for further assistance.