How To Fix IX087 - Contact person cannot be deleted because used in EAM notification &1

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 087

• Message text: Contact person cannot be deleted because used in EAM notification &1

What causes this issue?

You want to delete a contact person. The contact person is used in plant
maintenance data.

System Response

The contact person cannot be deleted.

How to fix this error?

Remove the contact person from plant maintenance data first. In case you
would like to remove a contact person which is used in completed
notifications, you can either set the notification In process again,
remove the contact person from partners and complete the notification
again or archive the notification.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX087 - Contact person cannot be deleted because used in EAM notification &1 ?

  The SAP error message IX087 indicates that a contact person cannot be deleted because they are currently being used in an Enterprise Asset Management (EAM) notification. This typically occurs when you attempt to delete a contact person who is still associated with an active notification in the system.
  Cause:
  The primary cause of this error is that the contact person you are trying to delete is linked to one or more EAM notifications. SAP enforces data integrity, which means that you cannot delete records that are still in use by other objects or processes.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Notifications: 
  
  Use transaction codes like IW21 (Create Notification) or IW22 (Change Notification) to search for notifications that are associated with the contact person.
  You can also use transaction code IW28 (Display Notifications) to list notifications and check if the contact person is linked to any of them.
  
  
  
  Remove the Contact Person from Notifications:
  
  Once you have identified the notifications, you need to edit each notification and remove the contact person from the relevant fields.
  After making the changes, save the notifications.
  
  
  
  Delete the Contact Person:
  
  After ensuring that the contact person is no longer linked to any notifications, you can proceed to delete the contact person from the system.
  
  
  
  Check for Other Dependencies:
  
  If the error persists, ensure that the contact person is not linked to other objects or processes in the system, such as maintenance plans, work orders, or other notifications.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21, IW22, IW28, and IW29 for managing notifications.
  Data Integrity: Understand that SAP maintains data integrity, and certain actions (like deletion) are restricted if there are dependencies.
  User Roles and Permissions: Ensure that you have the necessary permissions to modify notifications and delete contact persons in the system.
  
  By following these steps, you should be able to resolve the IX087 error and successfully delete the contact person from the SAP system.