How To Fix IX084 - Contact person cannot be deleted because used in equipment &1

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 084

• Message text: Contact person cannot be deleted because used in equipment &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IX084 - Contact person cannot be deleted because used in equipment &1 ?

  The SAP error message IX084 indicates that a contact person cannot be deleted because they are currently being used in a piece of equipment (identified by &1). This typically occurs in the context of SAP Plant Maintenance (PM) or SAP Customer Service (CS) modules, where contact persons are linked to equipment records.
  Cause:
  The error arises when you attempt to delete a contact person who is still associated with an equipment record. In SAP, certain entities (like contact persons) cannot be deleted if they are actively referenced in other records to maintain data integrity.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Equipment Assignment:
  
  Navigate to the equipment record (transaction code IE03 or similar).
  Check the details of the equipment to see if the contact person is still assigned.
  
  
  
  Remove Contact Person from Equipment:
  
  If the contact person is indeed assigned to the equipment, you will need to remove the association.
  Go to the equipment record (transaction code IE02) and edit the details.
  Remove the contact person from the relevant field.
  
  
  
  Save Changes:
  
  After removing the contact person, save the changes to the equipment record.
  
  
  
  Delete the Contact Person:
  
  Once the contact person is no longer associated with any equipment, you can proceed to delete the contact person (transaction code BP for Business Partner or the relevant transaction for your setup).
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  IE03: Display Equipment
  IE02: Change Equipment
  BP: Business Partner (for managing contact persons)
  
  
  
  Data Integrity: SAP enforces data integrity rules to ensure that records are not orphaned or left in an inconsistent state. Always check for dependencies before attempting to delete records.
  
  
  Documentation: Refer to SAP Help documentation for more details on managing equipment and contact persons, as well as best practices for data management in SAP.
  
  
  User Permissions: Ensure that you have the necessary permissions to make changes to equipment records and contact persons.
  
  
  By following these steps, you should be able to resolve the IX084 error and successfully delete the contact person.