How To Fix IX083 - Contact person cannot be deleted because used in &1 PM objects

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 083

• Message text: Contact person cannot be deleted because used in &1 PM objects

What causes this issue?

You want to delete a contact person. The contact person is used in plant
maintenance data.

System Response

The contact person cannot be deleted.

How to fix this error?

Remove the contact person from plant maintenance data first. If the
contact person is used in completed orders, you can either cancel
technical/business completion, remove the contact person from partners
and complete the order(s) again or archive the order. In case you would
like to remove a contact person which is used in completed
notifications, you can either set the notification In process again,
remove the contact person from partners and complete the notification
again or archive the notification.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX083 - Contact person cannot be deleted because used in &1 PM objects ?

  The SAP error message IX083 indicates that a contact person cannot be deleted because it is still being referenced in one or more PM (Plant Maintenance) objects. This typically occurs when the contact person is linked to maintenance orders, notifications, or other related objects within the SAP system.
  Cause:
  The primary cause of this error is that the contact person you are trying to delete is still associated with active or existing PM objects. SAP enforces data integrity, which means that you cannot delete records that are still in use to prevent orphaned references or inconsistencies in the database.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the PM Objects: 
  
  Check the specific PM objects that are using the contact person. The error message usually indicates the number of objects (e.g., maintenance orders, notifications) that are still linked to the contact person.
  You can use transaction codes like IW38 (for maintenance orders) or IW28 (for notifications) to search for any existing records that reference the contact person.
  
  
  
  Remove the Contact Person from PM Objects:
  
  Once you have identified the PM objects, you need to either remove the contact person from these objects or change the contact person to another valid one.
  Open each relevant PM object and navigate to the section where the contact person is assigned. Remove or change the contact person as necessary.
  
  
  
  Delete the Contact Person:
  
  After ensuring that the contact person is no longer referenced in any PM objects, you can attempt to delete the contact person again.
  Use the appropriate transaction (e.g., transaction code BP for Business Partner) to delete the contact person.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  IW38: Change PM Orders
  IW28: Change PM Notifications
  BP: Business Partner (for managing contact persons)
  
  
  
  Data Integrity: Understand that SAP maintains strict data integrity rules, and always ensure that you are not leaving orphaned references when deleting records.
  
  
  User Permissions: Ensure that you have the necessary permissions to make changes to PM objects and delete contact persons.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed instructions on managing contact persons and PM objects.
  
  
  By following these steps, you should be able to resolve the IX083 error and successfully delete the contact person from the system.