How To Fix ISU_CRM_CUSTCHK010 - No CRM system is connected

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_CRM_CUSTCHK - Messages for Customizing Comparison with CRM

• Message number: 010

• Message text: No CRM system is connected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_CRM_CUSTCHK010 - No CRM system is connected ?

  The SAP error message ISU_CRM_CUSTCHK010: No CRM system is connected typically occurs in the context of SAP IS-U (Utilities) when there is an attempt to access customer-related data that requires a connection to a CRM (Customer Relationship Management) system, but no such connection is established.
  Cause:
  
  Missing Configuration: The connection between the SAP IS-U system and the CRM system may not be properly configured.
  RFC Destination Issues: The Remote Function Call (RFC) destination that connects IS-U to the CRM system may be missing, incorrectly configured, or inactive.
  System Downtime: The CRM system may be down or not accessible due to network issues or maintenance.
  Authorization Issues: The user may not have the necessary authorizations to access the CRM system.
  Transport Issues: If there have been recent transports or changes, they may not have been properly applied or may have introduced inconsistencies.
  
  Solution:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Verify that the RFC destination for the CRM system is correctly configured and active.
  Test the connection to ensure it is working.
  
  
  
  Configuration in IS-U:
  
  Ensure that the integration settings between IS-U and CRM are correctly set up. This can typically be found in the configuration settings under SAP Customizing Implementation Guide (IMG).
  Check the settings under IS-U > Master Data > Customer > Integration with CRM.
  
  
  
  Check System Status:
  
  Ensure that the CRM system is up and running. You can check this by trying to log in to the CRM system or checking with your system administrator.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the CRM system. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review Transport Requests:
  
  If there have been recent changes or transports, review them to ensure that they were applied correctly and did not introduce any issues.
  
  
  
  Consult Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for IS-U and CRM integration for best practices and configuration guidelines.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be necessary to engage with your SAP Basis team or SAP support for further assistance.