How To Fix ISU_CRM_CUSTCHK010 - No CRM system is connected

ISU_CRM_CUSTCHK010 - Overview

• Message type: E = Error

• Message class: ISU_CRM_CUSTCHK - Messages for Customizing Comparison with CRM

• Message number: 010

• Message text: No CRM system is connected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_CRM_CUSTCHK010 - No CRM system is connected ?

  The SAP error message ISU_CRM_CUSTCHK010: No CRM system is connected typically occurs in the context of SAP IS-U (Utilities) when there is an attempt to access customer-related data that requires a connection to a CRM (Customer Relationship Management) system, but no such connection is established.
  
  Cause:
  
  Missing Configuration: The connection between the SAP IS-U system and the CRM system may not be properly configured.
  RFC Destination Issues: The Remote Function Call (RFC) destination that connects IS-U to the CRM system may be missing, incorrectly configured, or inactive.
  System Downtime: The CRM system may be down or not accessible due to network issues or maintenance.
  Authorization Issues: The user may not have the necessary authorizations to access the CRM system.
  Transport Issues: If there have been recent transports or changes, they may not have been properly applied or may have introduced inconsistencies.
  
  
  Solution:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Verify that the RFC destination for the