How To Fix ISU_CRM_CUSTCHK012 - No objects correspond to the selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_CRM_CUSTCHK - Messages for Customizing Comparison with CRM

• Message number: 012

• Message text: No objects correspond to the selection criteria

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_CRM_CUSTCHK012 - No objects correspond to the selection criteria ?

  The SAP error message ISU_CRM_CUSTCHK012 indicates that no objects correspond to the selection criteria specified in a transaction or report. This error typically occurs in the context of Customer Relationship Management (CRM) within the SAP IS-U (Utilities) module.
  Cause:
  The error can be caused by several factors, including:
  
  Incorrect Selection Criteria: The criteria you have entered (such as customer number, contract account, or other filters) do not match any existing records in the database.
  Data Not Available: The data you are trying to access may not exist in the system, either because it has not been created or has been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the objects that match the selection criteria.
  System Configuration: There may be configuration issues in the system that prevent the correct retrieval of data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Selection Criteria:
  
  Review the selection criteria you have entered. Ensure that they are correct and that you are using the right values.
  If you are using wildcards or ranges, verify that they are set up correctly.
  
  
  
  Verify Data Existence:
  
  Check if the objects you are trying to access actually exist in the system. You can do this by querying the relevant tables or using other transactions to see if the data is present.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to access the data. You may need to consult with your SAP security team to verify your user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for the specific transaction or report you are using. There may be additional notes or guidelines that can help you troubleshoot the issue.
  
  
  
  System Configuration:
  
  If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the system is set up correctly and that all necessary components are active.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program logic to see where the selection criteria are being applied and why no results are being returned.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may be using specific transaction codes related to customer management, billing, or reporting in IS-U.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be valuable resources for finding similar issues faced by other users and the solutions they found.
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team for further assistance.