How To Fix ISU_CRM_CUSTCHK013 - &1 will be ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_CRM_CUSTCHK - Messages for Customizing Comparison with CRM

• Message number: 013

• Message text: &1 will be ignored

What causes this issue?

You have selected a combination of parameters that does not make sense.

System Response

Parameter &V1& will be ignored.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_CRM_CUSTCHK013 - &1 will be ignored ?

  The SAP error message ISU_CRM_CUSTCHK013 typically occurs in the context of SAP IS-U (Utilities) and CRM (Customer Relationship Management) integration. This error message indicates that there is a customer check issue, specifically that a certain customer-related data or condition is not being met, and as a result, the system will ignore the related transaction or operation.
  Cause:
  The error message ISU_CRM_CUSTCHK013 can be triggered by several factors, including but not limited to:
  
  Missing Customer Data: The customer master data may be incomplete or missing required fields.
  Inconsistent Data: There may be inconsistencies between the data in the IS-U and CRM systems.
  Inactive Customer: The customer account may be inactive or blocked, preventing certain operations.
  Configuration Issues: There may be configuration settings in the IS-U or CRM modules that are not aligned or properly set up.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation related to the customer.
  
  Solution:
  To resolve the ISU_CRM_CUSTCHK013 error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Verify that the customer master data is complete and accurate. Ensure that all required fields are filled out and that the customer is active.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check between the IS-U and CRM systems. Ensure that the customer data is synchronized and that there are no discrepancies.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in both IS-U and CRM to ensure they are correctly set up for the integration. This may involve reviewing the settings for customer account types, status, and other relevant parameters.
  
  
  
  User Authorizations:
  
  Ensure that the user attempting the operation has the necessary authorizations to access and modify customer data.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in SAP.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U and CRM that may help in managing customer data (e.g., transaction codes for customer master maintenance).
  Integration Points: Understand the integration points between IS-U and CRM, as this can help in diagnosing issues related to data transfer and synchronization.
  Documentation: Review SAP documentation related to IS-U and CRM for best practices in managing customer data and troubleshooting common issues.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the ISU_CRM_CUSTCHK013 error message.