How To Fix ISU_CRM_CUSTCHK001 - Table &1: Also enter the key in CRM - Key: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_CRM_CUSTCHK - Messages for Customizing Comparison with CRM

• Message number: 001

• Message text: Table &1: Also enter the key in CRM - Key: &2

What causes this issue?

You have created or changed Customizing entries for which corresponding
entries should exist in CRM.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that all relevant entries are available in both systems.
Local maintenance view: &V3&.
Maintenance view in CRM: &V4&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_CRM_CUSTCHK001 - Table &1: Also enter the key in CRM - Key: &2 ?

  The SAP error message ISU_CRM_CUSTCHK001 typically occurs in the context of the SAP IS-U (Utilities) module when there is a mismatch or missing data between the IS-U system and the CRM (Customer Relationship Management) system. This error indicates that a key (usually a customer or business partner key) is expected in the CRM system but is not found or not properly linked.
  Cause:
  
  Missing Data: The key specified in the error message (e.g., a customer or business partner ID) does not exist in the CRM system.
  Data Synchronization Issues: There may be issues with the data synchronization between the IS-U and CRM systems, leading to inconsistencies.
  Incorrect Configuration: The configuration settings for the integration between IS-U and CRM may not be set up correctly.
  Master Data Issues: The master data for the customer or business partner may not have been created or replicated correctly in the CRM system.
  
  Solution:
  
  Check the Key: Verify the key mentioned in the error message (e.g., &2) in the CRM system to ensure it exists. If it does not exist, you may need to create it.
  Data Replication: If the key is supposed to exist but does not, check the data replication process between IS-U and CRM. Ensure that the relevant master data has been replicated correctly.
  Integration Configuration: Review the configuration settings for the integration between IS-U and CRM. Ensure that all necessary settings are correctly configured.
  Transaction Codes: Use transaction codes like BP (Business Partner) in CRM to check the existence of the business partner and ISU_CRM for integration settings.
  Error Logs: Check the error logs in both IS-U and CRM for any additional information that might help diagnose the issue.
  Consult Documentation: Refer to SAP documentation or notes related to IS-U and CRM integration for any specific instructions or known issues.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide guidance on troubleshooting.
  Integration Scenarios: Familiarize yourself with the integration scenarios between IS-U and CRM, as understanding the data flow can help in identifying issues.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.