How To Fix IS356 - Warranty check: warranty start date not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 356

• Message text: Warranty check: warranty start date not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IS356 - Warranty check: warranty start date not maintained ?

  The SAP error message IS356, which states "Warranty check: warranty start date not maintained," typically occurs when a warranty-related transaction is processed, but the system cannot find a valid warranty start date for the item in question. This can happen in various scenarios, such as during sales order processing, delivery, or service order processing.
  Cause:
  
  Missing Warranty Data: The warranty start date has not been maintained in the system for the relevant material or equipment.
  Incorrect Configuration: The warranty management configuration may not be set up correctly, leading to missing or incorrect data.
  Data Entry Errors: There may be errors in data entry when creating or updating the warranty information.
  Material Master Issues: The material master record may not have the necessary warranty information filled out.
  
  Solution:
  
  
  Maintain Warranty Data:
  
  Go to the relevant transaction (e.g., IW21 for warranty management) and ensure that the warranty start date is correctly maintained for the material or equipment.
  If you are using a material, check the material master record (MM02) to ensure that warranty information is filled out.
  
  
  
  Check Configuration:
  
  Review the warranty management configuration in the SAP system. Ensure that the warranty types and their associated settings are correctly configured.
  Use transaction SPRO to navigate to the warranty management settings and verify that all necessary parameters are set.
  
  
  
  Review Material Master:
  
  Check the material master record for the item in question. Ensure that the warranty data is correctly maintained in the relevant views (e.g., Sales, Plant Data, etc.).
  
  
  
  Data Entry Validation:
  
  Ensure that all relevant data is entered correctly during the creation of sales orders, service orders, or any other transactions that involve warranty checks.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for warranty management to understand the specific requirements for maintaining warranty data.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  IW21: Create Warranty
  IW22: Change Warranty
  IW23: Display Warranty
  MM02: Change Material Master
  SPRO: Customizing Implementation Guide
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to warranty management.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to maintain warranty data.
  
  
  By following these steps, you should be able to resolve the IS356 error and ensure that warranty data is correctly maintained in your SAP system.