How To Fix IS358 - Warranty: Alternatively only END date or master warranty no. possible

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 358

• Message text: Warranty: Alternatively only END date or master warranty no. possible

What causes this issue?

Master warranty number and END date maintained.

System Response

Master warranty number is withdrawn by the system.

How to fix this error?

Warranty maintenance with simultaneous entering of an END date and a
master warranty number is not sensible. The warranty check is performed
with START date and END date or with reference to START date and
master warranty. If an END date is set, the master warranty is
withdrawn.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IS358 - Warranty: Alternatively only END date or master warranty no. possible ?

  The SAP error message IS358, which states "Warranty: Alternatively only END date or master warranty no. possible," typically occurs in the context of warranty management within SAP. This error indicates that there is an issue with the data being entered or processed related to warranty information. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Data Entry Issue: The error usually arises when both the end date and the master warranty number are being entered simultaneously in a warranty record. SAP expects either one of these fields to be filled, but not both.
  Configuration Settings: There may be configuration settings in the warranty management module that are not aligned with the data being processed.
  Inconsistent Data: The data being used may not be consistent with the expected format or values, leading to this error.
  
  Solution:
  
  
  Review Input Data: Check the warranty data you are entering. Ensure that you are only providing either the end date or the master warranty number, but not both. 
  
  If you have a master warranty number, you should not specify an end date.
  If you are specifying an end date, ensure that you do not include a master warranty number.
  
  
  
  Check Configuration: If you have access to the configuration settings, review the warranty management settings in SAP to ensure they are set up correctly. This may involve checking the warranty types and their associated settings.
  
  
  Data Validation: Implement data validation checks in your data entry process to prevent this error from occurring in the future. This could involve creating user exits or validation rules that enforce the requirement of only one of the fields being filled.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for warranty management to understand the expected behavior and requirements for warranty data entry.
  
  
  Seek Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific configuration and usage.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context on warranty management issues.
  Training and Documentation: Ensure that users involved in warranty management are trained on the correct procedures for entering warranty data to minimize errors.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions or experiences.
  
  By following these steps, you should be able to resolve the IS358 error and ensure proper handling of warranty data in your SAP system.