How To Fix IS354 - Warranty check: invalid master warranty number &

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 354

• Message text: Warranty check: invalid master warranty number &

What causes this issue?

The master warranty number &v1& is not valid in your system.

System Response

INCLUDE 'KEINE-VERARBEITUNG' OBJECT DOKU ID TX LANGUAGE E

How to fix this error?

Check your entries.
INCLUDE 'EINGABEN' OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IS354 - Warranty check: invalid master warranty number & ?

  The SAP error message IS354, which states "Warranty check: invalid master warranty number," typically occurs when there is an issue with the warranty number being referenced in a transaction. This error can arise in various scenarios, such as during warranty claims processing, service order creation, or when checking warranty status.
  Causes:
  
  Invalid Warranty Number: The warranty number entered does not exist in the system or is incorrectly formatted.
  Master Warranty Not Defined: The master warranty associated with the warranty number has not been defined or is inactive.
  Data Inconsistency: There may be inconsistencies in the data related to the warranty, such as missing or incorrect entries in the warranty master data.
  Authorization Issues: The user may not have the necessary permissions to access the warranty information.
  System Configuration: The system may not be configured correctly to recognize the warranty number.
  
  Solutions:
  
  Verify Warranty Number: Check the warranty number for accuracy. Ensure that it is correctly entered and exists in the system.
  Check Master Warranty Data: Go to the warranty master data and verify that the master warranty associated with the warranty number is defined and active.
  Review Configuration: Ensure that the warranty management configuration in SAP is set up correctly. This includes checking the warranty types and their settings.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the warranty data. This may involve checking related tables in the database.
  User Authorization: Ensure that the user has the necessary authorizations to access warranty information. This may require coordination with the SAP security team.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on warranty management and error resolution.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) if you are working with service orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to warranty management that may address this error.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the IS354 error message in SAP.