How To Fix IS352 - Warranty check: end date not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 352

• Message text: Warranty check: end date not maintained

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IS352 - Warranty check: end date not maintained ?

  The SAP error message IS352 "Warranty check: end date not maintained" typically occurs in the context of warranty management within the SAP system. This error indicates that the system is unable to process a warranty check because the end date for the warranty period has not been defined for a particular warranty item.
  Cause:
  
  Missing End Date: The most common cause of this error is that the warranty record does not have an end date specified. This can happen if the warranty was created without defining the duration or if the end date was inadvertently left blank.
  Incorrect Configuration: There may be issues with the configuration of warranty management in the system, leading to missing or incorrect data.
  Data Entry Errors: During the creation or maintenance of warranty records, data entry errors may lead to missing information.
  
  Solution:
  To resolve the IS352 error, you can take the following steps:
  
  
  Check Warranty Records:
  
  Navigate to the warranty management module in SAP.
  Locate the specific warranty record that is causing the error.
  Verify if the end date is maintained. If it is missing, you will need to enter the appropriate end date.
  
  
  
  Update Warranty Information:
  
  If the end date is not maintained, update the warranty record with the correct end date.
  Ensure that the start date and duration of the warranty are also correctly defined.
  
  
  
  Review Configuration:
  
  If the issue persists, review the configuration settings for warranty management in your SAP system. Ensure that all necessary fields are correctly set up.
  Check if there are any user exits or enhancements that might be affecting the warranty data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to warranty management for additional guidance on maintaining warranty records.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to ensure that the warranty check can be processed without errors.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like IW31 (Create Order), IW32 (Change Order), or IW33 (Display Order) to manage warranty-related orders.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional solutions related to warranty management.
  User Roles: Ensure that the user has the necessary permissions to create or modify warranty records in the system.
  
  By following these steps, you should be able to resolve the IS352 error and ensure that warranty checks can be processed correctly in your SAP system.