How To Fix IS350 - Warranty check: start date for warranty determination missing

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 350

• Message text: Warranty check: start date for warranty determination missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IS350 - Warranty check: start date for warranty determination missing ?

  The SAP error message IS350, which states "Warranty check: start date for warranty determination missing," typically occurs during warranty processing in the SAP system. This error indicates that the system is unable to determine the warranty start date for a particular item or service, which is essential for warranty management.
  Cause:
  
  Missing Warranty Start Date: The most common cause is that the warranty start date has not been defined for the item in question. This could be due to missing data in the material master, sales order, or service order.
  Incorrect Configuration: The warranty configuration in the system may not be set up correctly, leading to issues in determining the warranty start date.
  Incomplete Data Entry: During the creation of sales orders, service orders, or delivery documents, the necessary fields related to warranty may not have been filled out completely.
  Item Not Covered by Warranty: The item may not be eligible for warranty coverage, and thus the system cannot determine a start date.
  
  Solution:
  
  Check Material Master Data: Ensure that the material master data for the item includes the necessary warranty information, including the warranty start date.
  Review Sales/Service Order: Verify that the sales order or service order has the correct warranty information entered. Check if the warranty start date is specified.
  Configuration Settings: Review the warranty configuration settings in the SAP system. Ensure that the warranty determination procedure is correctly set up in the system.
  Update Warranty Information: If the warranty start date is missing, you may need to update the relevant records with the correct information. This can often be done through transaction codes like IW31 (Create Order) or VA01 (Create Sales Order).
  Consult Documentation: Refer to SAP documentation or help files for specific guidance on warranty management and the configuration of warranty start dates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31, IW32, VA01, VA02, and MM02 for managing orders and material data.
  SAP Notes: Check SAP Notes for any known issues or patches related to warranty management that may address this error.
  User Exits and BAdIs: If custom logic is involved in warranty determination, review any user exits or Business Add-Ins (BAdIs) that may affect the process.
  Training and Documentation: Ensure that users involved in warranty processing are trained on the necessary procedures and that documentation is available for reference.
  
  By addressing the above points, you should be able to resolve the IS350 error and ensure proper warranty management in your SAP system.