How To Fix IS351 - Warranty check: warranty end date is before warranty start date

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 351

• Message text: Warranty check: warranty end date is before warranty start date

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IS351 - Warranty check: warranty end date is before warranty start date ?

  The SAP error message IS351 indicates that there is an issue with the warranty dates in the system. Specifically, it means that the warranty end date is set to a date that is earlier than the warranty start date. This inconsistency prevents the system from processing warranty claims or transactions related to the warranty.
  Cause:
  
  Data Entry Error: The most common cause is a simple data entry mistake where the warranty end date was entered incorrectly.
  System Configuration: There may be issues with how warranty periods are configured in the system, leading to incorrect date calculations.
  Master Data Issues: The master data for the product or equipment may have incorrect warranty information.
  Migration Issues: If data was migrated from another system, there may have been errors in the transfer of warranty dates.
  
  Solution:
  
  Check Warranty Dates: Review the warranty start and end dates in the relevant transaction or master data record. Ensure that the end date is after the start date.
  Correct Data Entry: If the dates are incorrect, update the warranty end date to a valid date that is after the warranty start date.
  Review Configuration: If the issue persists, check the configuration settings for warranty management in SAP to ensure that they are set up correctly.
  Update Master Data: If the warranty information is part of a master data record (like a material or equipment), ensure that the master data is updated with the correct warranty dates.
  Consult Documentation: Refer to SAP documentation or help resources for warranty management to understand how to properly set up and manage warranty dates.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like IW31/IW32 (for creating or changing maintenance orders) or IL01/IL02 (for creating or changing equipment) to access the relevant records.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or bugs related to warranty management.
  User Roles: Ensure that you have the necessary permissions to make changes to warranty data in the system.
  Testing: After making changes, perform tests to ensure that the error does not reoccur and that warranty processing works as expected.
  
  By following these steps, you should be able to resolve the IS351 error and ensure that warranty dates are correctly configured in your SAP system.