How To Fix IS355 - Warranty check: invalid start date &

SAP Error Message - Details

• Message type: E = Error

• Message class: IS - Equipment management

• Message number: 355

• Message text: Warranty check: invalid start date &

What causes this issue?

The start date &V1& that you entered is not valid.

System Response

INCLUDE 'KEINE-VERARBEITUNG' OBJECT DOKU ID TX LANGUAGE E

How to fix this error?

Check your entries.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IS355 - Warranty check: invalid start date & ?

  The SAP error message IS355, which states "Warranty check: invalid start date," typically occurs during the warranty check process in SAP when the system encounters an issue with the warranty start date for a particular item or service. This error can arise in various scenarios, such as during sales order processing, delivery, or warranty claim processing.
  Causes:
  
  Invalid Date Format: The start date for the warranty may not be in the correct format or may not be recognized by the system.
  Date Out of Range: The warranty start date may be set to a date that is outside the acceptable range defined in the system (e.g., a future date or a date that is too far in the past).
  Missing Warranty Data: The warranty data for the item may not be properly maintained in the system, leading to the inability to validate the warranty.
  Configuration Issues: There may be issues with the configuration of warranty management in the system, such as missing or incorrect settings in the warranty management module.
  Item Not Covered by Warranty: The item in question may not be covered by any warranty, leading to the error when the system attempts to check for warranty validity.
  
  Solutions:
  
  Check Warranty Data: Verify that the warranty data for the item is correctly maintained in the system. Ensure that the warranty start date is valid and correctly formatted.
  Review Date Settings: Ensure that the warranty start date is within the acceptable range. If necessary, adjust the date to a valid one.
  Configuration Review: Review the configuration settings for warranty management in SAP. Ensure that all necessary settings are correctly defined.
  Update Item Master Data: If the item is not covered by warranty, ensure that the item master data reflects this accurately. If it should be covered, update the warranty information accordingly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on warranty management and error handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Warranty Claim), IW22 (Change Warranty Claim), or IW23 (Display Warranty Claim) to manage warranty claims effectively.
  User Exits and BAdIs: If custom logic is implemented, check for any user exits or BAdIs that may affect warranty processing.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.