How To Fix IP612 - Only calls on hold and fixed calls can be moved

SAP Error Message - Details

• Message type: E = Error

• Message class: IP - Messages for preventive maintenance

• Message number: 612

• Message text: Only calls on hold and fixed calls can be moved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IP612 - Only calls on hold and fixed calls can be moved ?

  The SAP error message "IP612: Only calls on hold and fixed calls can be moved" typically occurs in the context of SAP's Plant Maintenance (PM) module, particularly when dealing with maintenance orders or notifications. This error indicates that the system is preventing the movement of certain types of calls (or orders) that are not in a state that allows them to be moved.
  Cause:
  The error arises when you attempt to move a maintenance order or notification that is not in a valid state for movement. Specifically, the system allows movement only for:
  
  Calls on hold: These are orders that have been temporarily paused and can be resumed later.
  Fixed calls: These are orders that have been defined with fixed parameters and can be moved.
  
  If the order or notification you are trying to move is in a different status (e.g., completed, closed, or in a state that does not allow movement), you will encounter this error.
  Solution:
  To resolve the IP612 error, you can take the following steps:
  
  
  Check the Status of the Order/Notification:
  
  Review the status of the maintenance order or notification you are trying to move. Ensure it is either on hold or a fixed call.
  
  
  
  Change the Status:
  
  If the order is not on hold, you may need to change its status to "on hold" if applicable. This can usually be done through the order management screen in SAP.
  
  
  
  Review Movement Options:
  
  Ensure that you are using the correct transaction or method to move the order. Sometimes, specific transactions are designed for certain types of orders.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's SAP support team for specific guidelines on moving orders and notifications.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP PM, such as IW32 (Change Order) or IW21 (Create Notification), as they may help you manage orders and notifications effectively.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Permissions: Ensure that you have the necessary permissions to change the status of orders or notifications, as restrictions may also lead to this error.
  
  By following these steps, you should be able to address the IP612 error and successfully manage your maintenance orders or notifications in SAP.