How To Fix INV163 - The document was set to 'For Complaint' by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: INV - Check for Bill Receipt

• Message number: 163

• Message text: The document was set to 'For Complaint' by user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message INV163 - The document was set to 'For Complaint' by user &1 ?

  The SAP error message INV163 indicates that a document has been set to "For Complaint" status by a specific user. This typically occurs in the context of inventory management or logistics processes, where a document (such as a delivery, invoice, or goods receipt) is flagged for further review or action due to issues such as discrepancies, quality concerns, or other reasons that require attention.
  Cause:
  
  User Action: The document was manually set to "For Complaint" by a user, which may indicate that there is an issue that needs to be addressed.
  Quality Issues: There may be quality concerns related to the goods or services associated with the document.
  Discrepancies: There could be discrepancies in quantities, pricing, or other details that prompted the user to flag the document.
  Business Process: The document may have gone through a business process that requires it to be reviewed or corrected before proceeding.
  
  Solution:
  
  Review the Document: Check the document in question to understand why it was set to "For Complaint." Look for any notes or comments that may provide context.
  Investigate Issues: Identify any discrepancies or quality issues that need to be resolved. This may involve checking inventory levels, quality inspection results, or communication with relevant stakeholders.
  Communicate with the User: If possible, reach out to the user who set the document to this status to gain insights into their reasoning and any specific issues they encountered.
  Correct the Issues: Once the underlying issues are identified, take the necessary steps to correct them. This may involve adjusting quantities, correcting pricing, or addressing quality concerns.
  Change Status: After resolving the issues, you may need to change the status of the document back to its original state (e.g., "Open" or "Processed") to allow further processing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help you navigate to the document or related processes (e.g., ME23N for purchase orders, VL03N for deliveries).
  User Roles: Ensure that users have the appropriate roles and permissions to manage documents and understand the implications of setting a document to "For Complaint."
  Documentation: Refer to SAP documentation or internal guidelines for handling complaints and discrepancies in your organization.
  Training: Consider providing training for users on how to handle documents and the importance of proper status management to prevent similar issues in the future.
  
  By following these steps, you should be able to address the INV163 error message effectively and ensure that the document is processed correctly.