How To Fix ILM_STOR_MON304 - Retention cleansing not running

SAP Error Message - Details

• Message type: E = Error

• Message class: ILM_STOR_MON - [OBSOLETE] ILM Store: Monitoring Framework Messages

• Message number: 304

• Message text: Retention cleansing not running

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ILM_STOR_MON304 - Retention cleansing not running ?

  The SAP error message ILM_STOR_MON304, which indicates that "Retention cleansing not running," typically relates to issues with the Information Lifecycle Management (ILM) retention management process. This error can occur for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Causes:
  
  Configuration Issues: The ILM retention management might not be properly configured. This includes settings related to retention periods, data archiving, or the ILM object itself.
  Job Scheduling Problems: The background job responsible for executing the retention cleansing process may not be scheduled correctly or may have failed.
  Authorization Issues: The user executing the retention cleansing process may lack the necessary authorizations to perform the operation.
  Technical Errors: There may be underlying technical issues, such as database problems or system performance issues, that prevent the retention cleansing from running.
  Data Locking: If the data that needs to be cleansed is locked or in use, the process may not be able to execute.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the ILM configuration settings to ensure that retention periods and archiving settings are correctly defined.
  Verify that the ILM objects are correctly set up and activated.
  
  
  
  Job Monitoring:
  
  Check the job scheduling for the retention cleansing process in transaction code SM37. Look for any failed jobs and analyze the logs for errors.
  If the job is not scheduled, schedule it using transaction ILM_JOB or the appropriate job scheduling transaction.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the retention cleansing has the necessary authorizations. This may involve checking roles and profiles assigned to the user.
  
  
  
  Technical Troubleshooting:
  
  Investigate any technical issues that may be affecting the system. This could involve checking system logs (transaction SM21) or database performance.
  If necessary, consult with your database administrator to check for any database-related issues.
  
  
  
  Data Locking:
  
  Check if there are any locks on the data that need to be cleansed. You can use transaction SM12 to view and manage locks.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to ILM and retention management for any specific guidance or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to ILM and retention cleansing.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  ILM Documentation: Review the official SAP ILM documentation for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the ILM_STOR_MON304 error and implement a solution to ensure that the retention cleansing process runs successfully.