How To Fix ICLCUST255 - Subclaim type &1 benefit type &2: Reserve type &3 is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 255

• Message text: Subclaim type &1 benefit type &2: Reserve type &3 is not permitted

What causes this issue?

In coverage type &v1& you have assigned reserve type &v3& to benefit
type &V2&. However, reserve type &v3& is not defined as being a
permitted reserve type for coverage type &v1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose another reserve type, or enter reserve type &v3& as being a
permitted reserve type for coverage type &v1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST255 - Subclaim type &1 benefit type &2: Reserve type &3 is not permitted ?

  The SAP error message ICLCUST255 typically occurs in the context of the SAP Claims Management module, particularly when dealing with subclaims and benefit types. This error indicates that there is a configuration issue related to the reserve type associated with a specific subclaim type and benefit type.
  Cause:
  The error message is triggered when the system encounters a reserve type that is not allowed for the specified combination of subclaim type and benefit type. This can happen due to:
  
  Configuration Issues: The reserve type may not be properly configured in the system for the specified subclaim and benefit types.
  Data Entry Errors: Incorrect data entry when creating or modifying the subclaim or benefit type.
  Business Rules: The business rules defined in the system may restrict certain combinations of subclaim types and reserve types.
  
  Solution:
  To resolve the ICLCUST255 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for Claims Management in SAP.
  Verify the settings for subclaim types, benefit types, and reserve types.
  Ensure that the reserve type you are trying to use is permitted for the specified subclaim and benefit types.
  
  
  
  Review Business Rules:
  
  Check if there are any specific business rules or validation rules that restrict the use of certain reserve types with the given subclaim and benefit types.
  If necessary, update the rules to allow the desired combination.
  
  
  
  Data Validation:
  
  Review the data entered for the subclaim and benefit type to ensure that it is correct.
  Make sure that the reserve type being used is valid and corresponds to the expected configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring subclaims and reserve types.
  Look for any notes or updates from SAP that may address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. They may provide insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as ICL01 (Create Claim) or ICL02 (Change Claim).
  Customizing Settings: The configuration for claims management can typically be found under the path: SPRO > SAP Reference IMG > Financial Services > Claims Management > Basic Settings.
  User Exits and BAdIs: If custom logic is implemented, check for any user exits or BAdIs that might affect the behavior of subclaims and reserve types.
  
  By following these steps, you should be able to identify and resolve the cause of the ICLCUST255 error in your SAP system.