How To Fix ICL_POLICY003 - Current and new company code &1 / &2 must be identical

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY - Policy: Message Class

• Message number: 003

• Message text: Current and new company code &1 / &2 must be identical

What causes this issue?

Once you have set the <ZK>Override Product Data</> indicator in IMG
activity <ZK>Override Product Data</>, the system uses the company
company transferred in the interface to the policy system to determine
certain product data. The system saves the transferred company code in
the policy snapshot for the relevant claim.
In the current claim, at least one collections/disbursements posting has
been made, meaning that the company code transferred in the interface to
the policy system must not differ from the company code in the policy
snapshot.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In Business Add-In (BAdI) <ZK>Interface to Policy System</>
(BADI_ICL_POLS_IMPORT_POLS) of the active implementation of interface
method POLICY_LOAD (export parameter ES_POL-BUKRS), transfer the company
code that has already been defined for the claim in the policy snapshot.

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY003 - Current and new company code &1 / &2 must be identical ?

  The SAP error message ICL_POLICY003 indicates that there is a mismatch between the current company code and the new company code in a transaction related to insurance policies. This error typically occurs when you are trying to change the company code for an insurance policy, and the system requires that both the current and new company codes must be the same.
  Cause:
  The error arises when:
  
  You are attempting to change the company code of an insurance policy, but the current company code (the one the policy is currently assigned to) does not match the new company code you are trying to assign.
  This can happen during policy creation, modification, or transfer processes.
  
  Solution:
  To resolve the ICL_POLICY003 error, you can take the following steps:
  
  
  Verify Company Codes: Check the current company code of the policy you are trying to modify. Ensure that the new company code you are entering is the same as the current one.
  
  
  Correct the Input: If you intended to keep the policy under the same company code, simply re-enter the same company code in the new company code field.
  
  
  Policy Transfer: If you need to transfer the policy to a different company code, you may need to follow a specific process for transferring policies between company codes, which may involve creating a new policy under the target company code and then canceling or archiving the old one.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's SAP guidelines for handling policies and company codes, as there may be specific procedures in place.
  
  
  Contact Support: If you are unsure or if the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and requirements.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to insurance policy management in SAP, such as ICL01 (Create Policy), ICL02 (Change Policy), and ICL03 (Display Policy).
  Configuration Settings: Review the configuration settings for insurance policies in your SAP system, as there may be specific rules or settings that govern company code assignments.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to policies and company codes in the SAP system.
  
  By following these steps, you should be able to resolve the error and proceed with your transaction.