How To Fix ICL_POLICY002 - Transfer the company code in the interface to the policy system

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY - Policy: Message Class

• Message number: 002

• Message text: Transfer the company code in the interface to the policy system

What causes this issue?

Once you have set the <ZK>Override Product Data</> indicator in IMG
activity <ZK>Override Product Data</>, you must transfer the company
code in the interface to the policy system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Transfer the company code for the relevant contract in Business Add-In
(BAdI) <ZK>Interface to Policy System</> (BADI_ICL_POLS_IMPORT_POLS) of
the active implementation for interface method POLICY_LOAD (export
parameter ES_POL-BUKRS).

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY002 - Transfer the company code in the interface to the policy system ?

  The SAP error message ICL_POLICY002 indicates that there is an issue with the transfer of the company code to the policy system in the context of the Insurance Claims Management (ICM) module. This error typically arises when the system is unable to find or correctly transfer the company code information required for processing insurance policies.
  Cause:
  
  Missing Company Code: The company code may not be specified in the interface or may be missing from the relevant configuration.
  Incorrect Configuration: The configuration settings for the policy system may not be set up correctly, leading to the inability to transfer the company code.
  Data Inconsistency: There may be inconsistencies in the data being transferred, such as incorrect or incomplete entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access or transfer the company code information.
  
  Solution:
  
  Check Interface Configuration: Ensure that the interface used for transferring data to the policy system is correctly configured to include the company code.
  Verify Company Code Settings: Go to the configuration settings in the SAP system and verify that the company code is correctly defined and active.
  Data Validation: Check the data being transferred for completeness and correctness. Ensure that all required fields, including the company code, are populated.
  Authorization Check: Ensure that the user executing the transaction has the necessary authorizations to access and transfer the company code information.
  Debugging: If the issue persists, consider debugging the process to identify where the transfer is failing. This may involve checking the logs or using transaction codes like SLG1 to view application logs for more details.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes such as ICL1, ICL2, or ICL3 to manage insurance claims and policies.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration and troubleshooting.
  Documentation: Review the SAP documentation related to Insurance Claims Management for best practices and configuration guidelines.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.