How To Fix ICL_POLICY004 - Company code must be stored in the policy snapshot for the claim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POLICY - Policy: Message Class

• Message number: 004

• Message text: Company code must be stored in the policy snapshot for the claim

What causes this issue?

Once you have set the <ZK>Override Product Data</> indicator in IMG
activity <ZK>Override Product Data</>, the policy snapshot for all
existing claims must contain a company code.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Execute conversion program RICL_CONVERT_COMPANY_CODE_MP.
The program determines the company code for the claim from the policy
product and transfers this to the policy snapshot.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POLICY004 - Company code must be stored in the policy snapshot for the claim ?

  The SAP error message ICL_POLICY004 indicates that the company code must be stored in the policy snapshot for the claim. This error typically arises in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management module.
  Cause:
  The error occurs when the system attempts to process a claim, but the necessary company code information is missing from the policy snapshot associated with that claim. The company code is essential for financial reporting and accounting purposes, as it defines the organizational unit within the SAP system that is responsible for the financial transactions related to the claim.
  Solution:
  To resolve the ICL_POLICY004 error, you can follow these steps:
  
  
  Check Policy Snapshot:
  
  Navigate to the policy snapshot related to the claim in question.
  Ensure that the company code is correctly entered and saved in the policy snapshot.
  
  
  
  Update Policy Information:
  
  If the company code is missing, you will need to update the policy information to include the company code.
  This can typically be done through the policy management transaction in SAP.
  
  
  
  Reprocess the Claim:
  
  After updating the policy snapshot with the correct company code, attempt to reprocess the claim.
  Ensure that all necessary data is complete and accurate.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to the Insurance Claims Management module for additional guidance on managing policy snapshots and claims.
  
  
  
  Contact Support:
  
  If the issue persists after verifying and updating the policy snapshot, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing policies and claims, such as ICL1 for creating claims or ICL2 for displaying claims.
  Configuration Settings: Ensure that the configuration settings for the Insurance module are correctly set up, particularly those related to policy management and claims processing.
  User Roles and Authorizations: Verify that the user has the necessary authorizations to view and edit policy snapshots.
  
  By following these steps, you should be able to resolve the ICL_POLICY004 error and ensure that the company code is properly stored in the policy snapshot for the claim.