How To Fix ICL_CUST_PM040 - Claim type &1, subclaim type &2, clm itm gpng cat &3: No reasons exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 040

• Message text: Claim type &1, subclaim type &2, clm itm gpng cat &3: No reasons exist

What causes this issue?

No reasons for creating a claim item grouping have been defined for
claim type &v1&, subclaim type &v2&, claim item grouping category &v3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If necessary, define the required reasons for creating a claim item
grouping category in IMG activity <ZK>Configure Permitted Claim Item
Grouping Categories</> under <ZK>Version -> Permitted Subclaim Types ->
Permitted Claim Item Grouping Categories -> Permitted Reasons for
Creating Claim Item Grouping</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM040 - Claim type &1, subclaim type &2, clm itm gpng cat &3: No reasons exist ?

  The SAP error message ICL_CUST_PM040 typically indicates that there is a configuration issue related to claim processing in the SAP system. This error occurs when the system cannot find any valid reasons for a specific claim type, subclaim type, and claim item grouping category combination.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the necessary configuration for the specified claim type, subclaim type, and claim item grouping category has not been set up in the system.
  Incorrect Data Entry: There may be an issue with the data entered for the claim, such as incorrect claim type or subclaim type.
  Customizing Settings: The customizing settings for the claims management module may not be complete or may have been altered incorrectly.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the customizing settings for claims management in SAP (usually found under SPRO).
  Ensure that the claim type, subclaim type, and claim item grouping category are properly defined and that the necessary reasons for these combinations are maintained.
  You may need to create or modify the reasons associated with the claim types in the configuration.
  
  
  
  Maintain Reasons:
  
  Go to the relevant customizing path (e.g., Claims Management -> Define Reasons for Claims).
  Add or adjust the reasons for the specified claim type and subclaim type.
  
  
  
  Validate Data Entry:
  
  Review the claim data being processed to ensure that the claim type and subclaim type are correct and correspond to the configured settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring claims management and troubleshooting related errors.
  
  
  
  Testing:
  
  After making the necessary changes, test the claim processing again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OICL (for claims management configuration) to access the necessary settings.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  User Roles: Ensure that the user has the appropriate authorizations to access and modify the claims management settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Claims Management for further assistance.