How To Fix ICL_CUST_PM038 - &1, &2: Define a default claim item rejection reason

ICL_CUST_PM038 - Overview

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 038

• Message text: &1, &2: Define a default claim item rejection reason

What causes this issue?

No <DS:DE.ICL_XDEFAULT_REJREASON>default claim item rejection reason</>
has been defined in customizing for claim type "&V1&" at timepoint "&V2"
for subclaim &V3&.

System Response

Error message

How to fix this error?

Define a claim item rejection reason as a default value in IMG activity
<ZK>Configure Permitted Subclaim Types</> under <ZK>Claim Type (Subclaim
Types) -> Version -> Permitted Subclaim Types -> Permitted Claim Item
Rejection Reasons</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM038 - &1, &2: Define a default claim item rejection reason ?

  The SAP error message ICL_CUST_PM038 indicates that a default claim item rejection reason has not been defined in the system. This error typically occurs in the context of claims processing within the SAP system, particularly in the Insurance or Claims Management modules.
  
  Cause:
  The error arises when the system attempts to process a claim item that has been rejected, but there is no default reason specified for why the claim item was rejected. This can happen if the configuration settings for claim item rejection reasons have not been properly set up in the system.
  
  Solution:
  To resolve this error, you need to define a default claim item rejection reason in the SAP system. Here are the steps to do this:
  
  
  Access the Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Insurance -> Claims Management -> Claim Item -> Define Claim Item Rejection Reasons
  
  
  
  
  Define Rejection Reasons:
  
  In