How To Fix ICL_CUST_PM038 - &1, &2: Define a default claim item rejection reason

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 038

• Message text: &1, &2: Define a default claim item rejection reason

What causes this issue?

No <DS:DE.ICL_XDEFAULT_REJREASON>default claim item rejection reason</>
has been defined in customizing for claim type "&V1&" at timepoint "&V2"
for subclaim &V3&.

System Response

Error message

How to fix this error?

Define a claim item rejection reason as a default value in IMG activity
<ZK>Configure Permitted Subclaim Types</> under <ZK>Claim Type (Subclaim
Types) -> Version -> Permitted Subclaim Types -> Permitted Claim Item
Rejection Reasons</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM038 - &1, &2: Define a default claim item rejection reason ?

  The SAP error message ICL_CUST_PM038 indicates that a default claim item rejection reason has not been defined in the system. This error typically occurs in the context of claims processing within the SAP system, particularly in the Insurance or Claims Management modules.
  Cause:
  The error arises when the system attempts to process a claim item that has been rejected, but there is no default reason specified for why the claim item was rejected. This can happen if the configuration settings for claim item rejection reasons have not been properly set up in the system.
  Solution:
  To resolve this error, you need to define a default claim item rejection reason in the SAP system. Here are the steps to do this:
  
  
  Access the Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: 
  SPRO -> SAP Reference IMG -> Insurance -> Claims Management -> Claim Item -> Define Claim Item Rejection Reasons
  
  
  
  
  Define Rejection Reasons:
  
  In the configuration screen, you can define various rejection reasons for claim items.
  Ensure that you create a default rejection reason that can be used when no specific reason is provided.
  
  
  
  Set Default Rejection Reason:
  
  After defining the rejection reasons, you may need to specify which one should be the default. This can usually be done in the same configuration area or in a related settings section.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  After defining the default rejection reason, test the claims processing again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for more detailed instructions on configuring claim item rejection reasons.
  User Roles: Ensure that you have the necessary authorizations to make changes in the SAP configuration.
  Transport Requests: If you are working in a development environment, remember to transport your changes to the quality and production environments as needed.
  Consulting SAP Notes: If the issue persists or if you encounter additional errors, consider checking SAP Notes for any known issues or patches related to claims management.
  
  By following these steps, you should be able to resolve the ICL_CUST_PM038 error and ensure that your claims processing runs smoothly.