How To Fix ICL_CUST_PM037 - &1: Define a default claim item rejection reason

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 037

• Message text: &1: Define a default claim item rejection reason

What causes this issue?

No <DS:DE.ICL_XDEFAULT_REJREASON>default claim item rejection reason</>
has been defined in customizing for claim type "&V1&" at timepoint "&V2&
".

System Response

Error message

How to fix this error?

Define a claim item rejection reason as the default value in IMG
activity <ZK>Configure Permitted Claim Types</> under <ZK>Claim Type
(Subclaim Types) -> Version -> Permitted Subclaim Types -> Permitted
Claim Item Rejection Reasons</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM037 - &1: Define a default claim item rejection reason ?

  The SAP error message ICL_CUST_PM037 indicates that a default claim item rejection reason has not been defined in the system. This error typically occurs in the context of claims management, particularly when processing claims that involve item rejections.
  Cause:
  The error arises when the system attempts to process a claim item that has been rejected, but there is no default reason specified for why the item was rejected. This is necessary for the system to understand how to handle the rejection and to ensure that all claims are processed consistently.
  Solution:
  To resolve this error, you need to define a default claim item rejection reason in the SAP system. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: 
  SPRO -> SAP Reference IMG -> Claims Management -> Define Default Claim Item Rejection Reason
  
  
  
  
  Define the Default Reason:
  
  In the configuration screen, you will need to create or modify the default rejection reason.
  Ensure that you provide a meaningful description for the rejection reason that will help users understand its purpose.
  
  
  
  Save Changes:
  
  After defining the rejection reason, save your changes.
  
  
  
  Test the Configuration:
  
  Go back to the claims processing transaction and try to process the claim again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or ICL for claims management.
  Documentation: Refer to SAP Help documentation for Claims Management for more detailed information on managing claim item rejection reasons.
  User Roles: Ensure that you have the necessary authorizations to make changes in the customizing settings.
  Support: If you continue to experience issues after defining the rejection reason, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to resolve the error message and ensure that your claims processing runs smoothly.