How To Fix ICL_CUST_PM036 - &1: No permitted claim item rejection reasons found for event &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 036

• Message text: &1: No permitted claim item rejection reasons found for event &2

What causes this issue?

No permitted rejection reasons for claim items were found at timepoint
&v2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If necessary, define the required rejection reasons in IMG activity
<ZK>Configure Permitted Subclaim Types</> under <ZK>Version -> Permitted
Subclaim Types -> Permitted Claim Item Rejection Reasons</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM036 - &1: No permitted claim item rejection reasons found for event &2 ?

  The SAP error message ICL_CUST_PM036 indicates that there are no permitted claim item rejection reasons found for a specific event in the claims management module. This error typically arises when processing claims, particularly in the context of insurance or financial services.
  Cause:
  
  
  Missing Configuration: The most common cause of this error is that the rejection reasons for the specified event have not been configured in the system. This can happen if the necessary customization has not been completed or if the configuration has been inadvertently deleted or modified.
  
  
  Incorrect Event Type: The event type being processed may not be correctly linked to any rejection reasons, leading to this error.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary permissions to access the rejection reasons, which can also trigger this error.
  
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claim item rejection reasons in the SAP system.
  Ensure that the rejection reasons are defined for the specific event type that is causing the error.
  You can typically find this in the customizing settings under Claims Management > Claim Item > Define Rejection Reasons.
  
  
  
  Link Rejection Reasons to Events:
  
  Ensure that the rejection reasons are properly linked to the relevant event types. This may involve checking the event configuration and ensuring that the rejection reasons are assigned correctly.
  
  
  
  Review User Authorizations:
  
  Check if the user encountering the error has the necessary authorizations to view and select rejection reasons. This can be done by reviewing the user's role and permissions in the SAP system.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring claim item rejection reasons and events.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or ICL related transactions for claims management.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the configuration and authorizations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message ICL_CUST_PM036 and ensure that the necessary rejection reasons are available for the specified event.