How To Fix ICL_CUST_PM034 - &1: No permitted damaged descriptors found for event "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 034

• Message text: &1: No permitted damaged descriptors found for event "&2"

What causes this issue?

No damage descriptiors were found for timepoint &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If necessary, define the required damage descriptors in IMG activity
<ZK>Configure Permitted Damage Categories</> under <ZK>Version ->
Permitted Subclaim Types -> Permitted Damage Categories -> Permitted
Damage Descriptors</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM034 - &1: No permitted damaged descriptors found for event "&2" ?

  The SAP error message ICL_CUST_PM034 indicates that there are no permitted damaged descriptors found for a specific event in the context of the SAP Insurance Claims Management (ICM) module. This error typically arises when the system is trying to process a claim or an event related to a claim, but it cannot find the necessary configuration or data to proceed.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the damaged descriptors (which define the types of damages that can be associated with a claim) have not been properly configured in the system.
  Event Type Issues: The event type specified in the error message may not be linked to any valid damaged descriptors in the system.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing the damaged descriptors for the specified event.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for damaged descriptors in the SAP system. This is usually found in the customizing settings for the Insurance Claims Management module.
  Ensure that the damaged descriptors are defined and linked to the relevant event types.
  
  
  
  Review Event Types:
  
  Verify that the event type mentioned in the error message is correctly set up and that it has the necessary damaged descriptors assigned to it.
  If the event type is custom, ensure that it has been properly configured to include the required damaged descriptors.
  
  
  
  Data Validation:
  
  Check the data associated with the claim or event to ensure that it is complete and consistent.
  Look for any missing or incorrect entries that could lead to this error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring damaged descriptors and event types in the ICM module.
  
  
  
  Testing:
  
  After making any changes, test the process again to see if the error persists. If it does, further investigation may be needed.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes (like SPRO for configuration) to access the relevant settings.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Support: If the problem persists after checking the configuration and data, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the ICL_CUST_PM034 error message in your SAP system.