How To Fix ICL_CUST_PM033 - No interruption reasons found for claim type "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 033

• Message text: No interruption reasons found for claim type "&1"

What causes this issue?

No interruption reasons were found for claim type &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If necessary, define the required interruption reasons in IMG activity
<ZK>Configure Header Data (Part 1)</> under <ZK>Version -> Permitted
Interruption Reasons</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM033 - No interruption reasons found for claim type "&1" ?

  The SAP error message ICL_CUST_PM033 indicates that there are no interruption reasons found for the specified claim type in the system. This error typically arises in the context of claims management, particularly when dealing with insurance or warranty claims in SAP's Industry Solution for Insurance (IS-Insurance).
  Cause:
  
  Missing Configuration: The most common cause of this error is that the interruption reasons for the specified claim type have not been configured in the system.
  Incorrect Claim Type: The claim type specified in the error message may not be valid or may not have been set up correctly in the system.
  Authorization Issues: There may be authorization issues preventing the system from accessing the necessary configuration data.
  Data Inconsistency: There could be inconsistencies in the data or configuration that lead to the system not being able to find the required interruption reasons.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claim types in the SAP system.
  Ensure that the interruption reasons are defined for the specific claim type indicated in the error message.
  You can typically find this in the customizing settings under Claims Management.
  
  
  
  Verify Claim Type:
  
  Double-check the claim type being used. Ensure that it is correctly defined and that it corresponds to the expected values in the system.
  
  
  
  Review Authorization:
  
  Ensure that the user has the necessary authorizations to access the claim type and its associated configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on setting up interruption reasons for claims.
  
  
  
  Testing:
  
  After making any changes, test the claim processing again to see if the error persists.
  
  
  
  Contact Support:
  
  If the issue continues after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, and ICL related transactions for claims management.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.