How To Fix ICL_CUST_PM031 - No cause of loss found for claim type "&1" at event "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 031

• Message text: No cause of loss found for claim type "&1" at event "&2"

What causes this issue?

No causes (for the claim) were found for claim type &v1& and timepoint
&v2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If necessary, define the required causes in IMG activity <ZK>Configure
Header Data (Part 1)</> under <ZK>Version -> Permitted Causes</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM031 - No cause of loss found for claim type "&1" at event "&2" ?

  The SAP error message ICL_CUST_PM031 indicates that there is no cause of loss found for a specific claim type at a particular event. This error typically arises in the context of the SAP Claims Management module, where claims are processed based on various events and their associated causes of loss.
  Cause of the Error:
  
  Missing Configuration: The most common cause is that the cause of loss for the specified claim type has not been configured in the system. This could be due to incomplete setup in the customizing settings for claims management.
  Incorrect Claim Type/Event: The claim type or event specified in the error message may not be correctly defined or may not have a corresponding cause of loss in the system.
  Data Entry Errors: There may be typographical errors in the claim type or event that are causing the system to not find the appropriate cause of loss.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to view or access the cause of loss data.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the customizing settings for Claims Management in SAP (Transaction SPRO).
  Ensure that the cause of loss is defined for the specific claim type and event in question. This can typically be found under the path: 
  
  Claims Management > Basic Settings > Define Causes of Loss.
  
  
  If the cause of loss is missing, you will need to create it and link it to the appropriate claim type and event.
  
  
  
  Verify Claim Type and Event:
  
  Double-check the claim type and event being used in the transaction that triggered the error. Ensure they are correctly entered and correspond to the defined values in the system.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the claim type and cause of loss data. This may involve checking roles and permissions assigned to the user.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals related to the Claims Management module to ensure that all necessary steps have been followed in the configuration.
  
  
  
  Testing:
  
  After making any changes, perform a test to see if the error persists. Create a new claim with the same parameters to verify that the cause of loss is now recognized.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO: For customizing settings.
  ICL: For claims management-related transactions.
  
  
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error message ICL_CUST_PM031 and ensure that claims can be processed correctly in the SAP system.