How To Fix ICL_CUST_PM039 - Claim type &1, event &2: No permitted claim documents exist

ICL_CUST_PM039 - Overview

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 039

• Message text: Claim type &1, event &2: No permitted claim documents exist

What causes this issue?

No claim documents have been defined for claim type &v1& and at
timepoint &v2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If necessary, define the required documents in IMG activity
<ZK>Configure Header Data (Part 2)</> under <ZK>Version -> Permitted
Manual Documents</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM039 - Claim type &1, event &2: No permitted claim documents exist ?

  The SAP error message ICL_CUST_PM039 indicates that there are no permitted claim documents available for the specified claim type and event. This error typically arises in the context of the SAP Claims Management module, where certain claim types and events require specific documents to be associated with them.
  
  Cause:
  
  Missing Document Configuration: The claim type and event combination may not have any associated permitted documents configured in the system.
  Incorrect Claim Type/Event: The claim type or event specified may not be valid or may not have been set up correctly in the system.
  Authorization Issues: The user may not have the necessary permissions to view or access the permitted documents for the specified claim type and event.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing the permitted documents.
  
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the Claims Management module in SAP.
  Verify that the claim type and event