How To Fix ICL_CUST_PM039 - Claim type &1, event &2: No permitted claim documents exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 039

• Message text: Claim type &1, event &2: No permitted claim documents exist

What causes this issue?

No claim documents have been defined for claim type &v1& and at
timepoint &v2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If necessary, define the required documents in IMG activity
<ZK>Configure Header Data (Part 2)</> under <ZK>Version -> Permitted
Manual Documents</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM039 - Claim type &1, event &2: No permitted claim documents exist ?

  The SAP error message ICL_CUST_PM039 indicates that there are no permitted claim documents available for the specified claim type and event. This error typically arises in the context of the SAP Claims Management module, where certain claim types and events require specific documents to be associated with them.
  Cause:
  
  Missing Document Configuration: The claim type and event combination may not have any associated permitted documents configured in the system.
  Incorrect Claim Type/Event: The claim type or event specified may not be valid or may not have been set up correctly in the system.
  Authorization Issues: The user may not have the necessary permissions to view or access the permitted documents for the specified claim type and event.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing the permitted documents.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the Claims Management module in SAP.
  Verify that the claim type and event combination has the necessary permitted documents defined.
  If not, you may need to add the required documents to the configuration.
  
  
  
  Review Claim Type and Event:
  
  Ensure that the claim type and event you are using are correct and valid.
  Check if there are any specific requirements or restrictions for the claim type and event.
  
  
  
  User Authorization:
  
  Confirm that the user has the appropriate authorizations to access the claim documents.
  If necessary, work with your SAP security team to adjust user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the claim documents or related configurations.
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring claim types and permitted documents.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OICL (for Claims Management configuration) and OICL1 (for defining claim types).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.