How To Fix ICL704 - The quantity unit and object type are missing (item &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 704

• Message text: The quantity unit and object type are missing (item &1)

What causes this issue?

You did not enter the quantity unit for claim item &v1&.

System Response

The system tries to read the quantity unit from the Implementation
Guide. Information on the object type is also required.

How to fix this error?

You must differentiate between the following possibilities:
(At least) one object type is assigned in the benefit type tree.
When you close this message screen, the object type field appears on the
screen containing the claim item list. The object types defined in
customizing are displayed in the F4 input help for this field. Select
one of the available object types and repeat the procurement
transaction (by saving temporarily, for example).
No object type is assigned in the benefit type tree.
Assign an object type in customizing of the benefit type tree.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL704 - The quantity unit and object type are missing (item &1) ?

  The SAP error message ICL704 indicates that there is a missing quantity unit and object type for a specific item in the context of an insurance claim or similar transaction. This error typically arises in the Insurance Claims Management (ICM) module of SAP.
  Cause:
  The error occurs when:
  
  The item in question does not have a defined quantity unit (e.g., pieces, liters, etc.).
  The object type (which could refer to the type of item or service being processed) is not specified or is incorrectly configured.
  There may be missing or incorrect data in the configuration of the item type or in the master data related to the claim.
  
  Solution:
  To resolve the ICL704 error, you can take the following steps:
  
  
  Check Item Configuration:
  
  Go to the configuration settings for the item type in question. Ensure that the quantity unit and object type are correctly defined.
  Verify that the item type is set up to allow for the entry of quantity units.
  
  
  
  Review Master Data:
  
  Check the master data for the item associated with the claim. Ensure that all required fields, including quantity unit and object type, are filled out correctly.
  If the item is a service or product, ensure that it is properly defined in the system.
  
  
  
  Data Entry:
  
  When entering data for the claim, ensure that you are providing all necessary information, including the quantity unit and object type for each item.
  If you are using a custom transaction or interface, ensure that it is correctly passing the required fields to the SAP system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to the specific module you are working with. This can provide insights into required fields and configurations.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ICL01 (Create Claim) or ICL02 (Change Claim) to review and edit the claim details.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve the issue.
  User Exits and BAdIs: If you have custom developments, check if there are any user exits or Business Add-Ins (BAdIs) that might be affecting the processing of items in claims.
  
  By following these steps, you should be able to identify and correct the cause of the ICL704 error in your SAP system.