How To Fix ICL706 - You cannot change the evaluation for paid claim items

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 706

• Message text: You cannot change the evaluation for paid claim items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL706 - You cannot change the evaluation for paid claim items ?

  The SAP error message ICL706, which states "You cannot change the evaluation for paid claim items," typically occurs in the context of the SAP Claims Management module. This error indicates that you are attempting to modify the evaluation of a claim item that has already been paid, which is not allowed due to the integrity and consistency of financial data.
  Cause:
  
  
  Paid Claim Items: The primary reason for this error is that the claim item you are trying to modify has already been processed and paid. SAP restricts changes to ensure that the financial records remain accurate and that there are no discrepancies in the accounting.
  
  
  System Configuration: The system may be configured to prevent changes to certain fields or evaluations once a claim has been paid.
  
  
  Solution:
  
  
  Review Claim Status: Check the status of the claim item. If it has been paid, you will not be able to change the evaluation directly. You may need to create a new claim or adjust the existing claim through a different process.
  
  
  Reverse Payment: If a change is necessary, consider reversing the payment for the claim item (if applicable) and then making the required changes. This should be done with caution and in accordance with your organization's policies.
  
  
  Consult with Finance: If you believe that a change is necessary, consult with your finance or accounting department. They may have procedures in place for handling such situations.
  
  
  Use of Adjustments: In some cases, you may be able to create an adjustment or a follow-up claim to address the changes needed without altering the original paid claim.
  
  
  SAP Notes and Documentation: Check SAP Notes or documentation for any specific guidance related to this error message. There may be updates or patches that address similar issues.
  
  
  Related Information:
  
  SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP Support for help. They can provide insights based on your specific system configuration and version.
  User Permissions: Ensure that you have the necessary permissions to make changes to claims. Sometimes, user roles can restrict certain actions.
  Training and Documentation: Review any training materials or documentation related to claims processing in your organization to ensure compliance with established procedures.
  
  By following these steps, you should be able to address the ICL706 error effectively.