How To Fix ICL708 - Claim item must be paid out; procurement is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 708

• Message text: Claim item must be paid out; procurement is not permitted

What causes this issue?

You tried to trigger procurement for the claim item. However, this claim
item has already been flagged for payout (meaning that an X has been set
in the <ZK>Paid</> field).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL708 - Claim item must be paid out; procurement is not permitted ?

  The SAP error message ICL708 ("Claim item must be paid out; procurement is not permitted") typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims or similar financial transactions. This error indicates that the system is trying to process a claim item that is not eligible for procurement actions, meaning that it should be paid out directly rather than being processed through procurement channels.
  Cause:
  
  Claim Item Status: The claim item may be in a status that does not allow for procurement actions. For example, it might be marked as a payout item rather than a procurement item.
  Configuration Settings: The configuration settings in the SAP system may not allow for procurement-related activities on certain claim items.
  Incorrect Processing: The claim item may have been incorrectly processed or categorized, leading the system to believe that it should be paid out rather than procured.
  
  Solution:
  
  Check Claim Item Status: Review the status of the claim item in question. Ensure that it is correctly categorized as a payout item and not as a procurement item.
  Review Configuration: Consult with your SAP administrator or configuration team to review the settings related to claims processing. Ensure that the configuration allows for the intended processing of claim items.
  Correct Processing Steps: If the claim item was incorrectly processed, you may need to reverse or adjust the processing steps to align with the correct workflow for payout items.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling claim items and understanding the implications of their statuses.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling claim items.
  User Roles and Permissions: Ensure that the user attempting to process the claim has the necessary permissions to perform the required actions.
  Training and Support: If this error is recurring, consider providing additional training for users involved in claims processing to ensure they understand the workflows and system requirements.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.