How To Fix ICL665 - Error in geo-coding program call for address of business partner &

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 665

• Message text: Error in geo-coding program call for address of business partner &

What causes this issue?

An error occurred during determination of the distance between the
reference point (such as the location of the damaged object) and the
address of the supplier. System is unable to determine the geo location
of the supplier. This is probably because of missing Customizing
settings for the geocoding program.

How to fix this error?

Make the required <DS:CHAP.SIMG_SZGEOCD>Customizing Settings for the
Geocoding Program</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL665 - Error in geo-coding program call for address of business partner & ?

  The SAP error message ICL665 indicates that there is an issue with the geo-coding program call for the address of a business partner. This error typically arises when the system is unable to retrieve or process the geographical coordinates (latitude and longitude) for a given address, which is essential for location-based services and functionalities in SAP.
  Causes of ICL665 Error
  
  
  Invalid Address Data: The address of the business partner may be incomplete, incorrect, or formatted improperly, leading to failure in geo-coding.
  
  
  Geo-Coding Service Issues: The external geo-coding service that SAP relies on may be down, misconfigured, or unreachable due to network issues.
  
  
  Configuration Issues: There may be misconfigurations in the SAP system settings related to geo-coding services.
  
  
  Data Quality Issues: The data quality of the business partner's address may not meet the standards required for successful geo-coding.
  
  
  Authorization Issues: The user or system may lack the necessary permissions to access the geo-coding service.
  
  
  Solutions to ICL665 Error
  
  
  Verify Address Data: Check the address of the business partner for accuracy and completeness. Ensure that all required fields (street, city, postal code, country) are filled out correctly.
  
  
  Test Geo-Coding Service: If you have access to the geo-coding service, test it independently to ensure it is functioning correctly. This may involve checking the service's API or web interface.
  
  
  Check Configuration Settings: Review the configuration settings in SAP related to geo-coding. Ensure that the correct service endpoints and parameters are set up.
  
  
  Review Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context about the failure.
  
  
  Data Quality Improvement: Implement data validation rules to ensure that addresses entered into the system meet the necessary standards for geo-coding.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may have more insights into specific configurations or known issues.
  
  
  Related Information
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to geo-coding and the ICL665 error. SAP frequently updates its knowledge base with solutions to common problems.
  
  
  Documentation: Review the SAP documentation related to geo-coding services and business partner management for best practices and troubleshooting steps.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to diagnose and resolve the ICL665 error effectively.