How To Fix ICL664 - Error when calling geo-coding program for reference point

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 664

• Message text: Error when calling geo-coding program for reference point

What causes this issue?

An error occurred during determination of the distance between the
reference point (such as the location of the damaged object) and the
address of the supplier. System is unable to determine the geo location
of the reference point. This is probably because of missing Customizing
settings for the geocoding program.

How to fix this error?

Make the required <DS:CHAP.SIMG_SZGEOCD>Customizing Settings for the
Geocoding Program</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL664 - Error when calling geo-coding program for reference point ?

  The SAP error message ICL664 typically indicates an issue with the geo-coding process, specifically when the system is unable to retrieve or process the geographical coordinates for a reference point. This can occur in various SAP modules that utilize geo-coding, such as SAP Customer Relationship Management (CRM) or SAP Logistics.
  Cause:
  
  Invalid Input Data: The reference point data being passed to the geo-coding program may be incomplete or incorrect. This could include missing address fields or incorrect formatting.
  Geo-coding Service Issues: The external geo-coding service that SAP is trying to call may be down, misconfigured, or not reachable due to network issues.
  Configuration Issues: There may be configuration problems in the SAP system related to geo-coding settings or the integration with external services.
  Authorization Issues: The user or system may lack the necessary permissions to access the geo-coding service.
  
  Solution:
  
  Check Input Data: Verify that the reference point data is complete and correctly formatted. Ensure that all necessary fields (like street, city, postal code, etc.) are filled out.
  Test Geo-coding Service: Check the status of the geo-coding service. If it is an external service, ensure that it is operational and that the SAP system can reach it (check network connectivity).
  Review Configuration: Go through the configuration settings related to geo-coding in your SAP system. Ensure that the settings are correct and that the system is properly configured to communicate with the geo-coding service.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to access the geo-coding service. This may involve checking roles and permissions in the SAP system.
  Consult SAP Notes: Look for any relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and may have provided a fix or workaround.
  Debugging: If you have access to the development environment, consider debugging the geo-coding program to identify the exact point of failure.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  Community Forums: Check SAP Community forums or other online resources where other users may have encountered similar issues. They may have shared solutions or workarounds.
  Documentation: Review the official SAP documentation related to geo-coding and the specific module you are working with for additional insights.
  
  By following these steps, you should be able to identify and resolve the ICL664 error in your SAP system.