How To Fix ICL380 - BOR event "InsClaim.Created" could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 380

• Message text: BOR event "InsClaim.Created" could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL380 - BOR event "InsClaim.Created" could not be created ?

  The SAP error message ICL380, which states that the BOR event "InsClaim.Created" could not be created, typically relates to issues in the Insurance Claims (ICL) module within SAP. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  
  Configuration Issues: The Business Object Repository (BOR) might not be properly configured for the Insurance Claims module. This could include missing or incorrect settings in the event handling configuration.
  
  
  Authorization Problems: The user attempting to create the event may not have the necessary authorizations to trigger the BOR event.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the underlying database or application server.
  
  
  Missing Customization: If there are custom developments or enhancements related to the Insurance Claims process, they may not be correctly implemented or activated.
  
  
  System Bugs: Occasionally, bugs in the SAP system or specific patches may lead to such errors.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the Insurance Claims module and ensure that the BOR event "InsClaim.Created" is correctly set up. This may involve checking transaction codes like SWETYPV (for event type) and SWFVISU (for workflow visualization).
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to create the event. This can be checked in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs. This may require technical expertise.
  
  
  Check for Notes and Patches: Look for SAP Notes related to this error message in the SAP Support Portal. There may be known issues or patches that address this specific error.
  
  
  Consult Documentation: Review the SAP documentation for the Insurance Claims module to ensure that all necessary steps and configurations have been followed.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed insights based on your specific system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWETYPV, SWFVISU, and ICL related transactions for managing insurance claims.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP Help Portal for detailed documentation on the Insurance Claims module and BOR events.
  
  By systematically addressing these areas, you should be able to identify the cause of the ICL380 error and implement an appropriate solution.