How To Fix ICL381 - BOR event "insClaim.Created" WF_COMMIT failed. Error &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 381

• Message text: BOR event "insClaim.Created" WF_COMMIT failed. Error &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL381 - BOR event "insClaim.Created" WF_COMMIT failed. Error &1 ?

  The SAP error message ICL381 indicates that there was a failure in the workflow commit process for the event "insClaim.Created" in the context of the Insurance Claims (ICL) module. This error typically arises during the processing of insurance claims when the system attempts to commit changes to the database but encounters an issue.
  Possible Causes:
  
  Database Locking Issues: Another transaction may be locking the database records that the workflow is trying to access or modify.
  Data Integrity Violations: There may be issues with the data being processed, such as missing required fields or invalid data formats.
  Workflow Configuration Errors: The workflow might not be correctly configured, leading to failures during execution.
  Authorization Issues: The user or process executing the workflow may not have the necessary permissions to perform the commit.
  System Performance Issues: High load on the system or database can lead to timeouts or failures in committing transactions.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the database tables that might be causing the issue. If locks are found, you may need to wait for them to be released or resolve them.
  Review Data: Ensure that all required fields are populated and that the data being processed is valid. Check for any inconsistencies or errors in the claim data.
  Workflow Configuration: Review the workflow configuration in transaction SWDD (Workflow Builder) to ensure that it is set up correctly. Look for any missing steps or incorrect settings.
  Authorization Check: Verify that the user or process has the necessary authorizations to execute the workflow and commit changes. Use transaction SU53 to check for authorization failures.
  System Performance: Monitor system performance and database load. If the system is under heavy load, consider optimizing performance or scheduling the workflow to run during off-peak hours.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Workflow Overview), SWI2_FREQ (Work Item Selection), and SWI2_DURA (Work Item Duration).
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICL module and the specific error message. You can search for notes in the SAP Support Portal.
  Debugging: If the issue persists, consider debugging the workflow to identify the exact point of failure. This may require technical expertise in ABAP and workflow development.
  
  If the problem continues after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.