How To Fix ICL379 - Policy snapshot for new claim already contains data

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 379

• Message text: Policy snapshot for new claim already contains data

What causes this issue?

You have created a new <DS:GLOS.40552E756CE2C94F9C25358499225F19>claim
</>. The first time the system read data from the policy management
system, it established that the policy snapshot already contains
contract data. This is not permitted.
The reason for this error is probably a customer enhancement.

System Response

The system cancels creation of the claim.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Importing contract data before BDT event SAP ISDAT is not permitted. If
this is the case in a customer enhancement, shift the code to a position
after the SAP ISDAT functions.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL379 - Policy snapshot for new claim already contains data ?

  The SAP error message ICL379, which states "Policy snapshot for new claim already contains data," typically occurs in the context of the SAP Claims Management module. This error indicates that there is an attempt to create a new claim that is associated with a policy snapshot that already has existing data. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Duplicate Claim Creation: The system may be trying to create a claim for a policy that already has an existing claim or snapshot.
  Incorrect Policy Data: The policy data being used to create the claim may already have been processed or updated, leading to conflicts.
  System Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the expected behavior for claims processing.
  Data Integrity Issues: There could be issues with the integrity of the data in the database, such as orphaned records or inconsistencies.
  
  Solutions:
  
  Check Existing Claims: Verify if there are any existing claims associated with the policy in question. If a claim already exists, you may need to update or reference that claim instead of creating a new one.
  Review Policy Snapshots: Look at the policy snapshots to see if there is already data present. If so, determine if the new claim can be linked to the existing snapshot rather than creating a new one.
  Data Validation: Ensure that the data being entered for the new claim is correct and does not conflict with existing records. Validate the policy number, claim type, and other relevant fields.
  Consult Documentation: Review SAP documentation or help resources for specific guidance on handling claims and policy snapshots.
  System Configuration Review: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to claims management.
  Database Integrity Check: If you suspect data integrity issues, perform a database check to identify and resolve any inconsistencies.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Ensure that users involved in claims processing are adequately trained and have access to the latest documentation regarding claims management in SAP.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to SAP support for further assistance.