How To Fix ICL379 - Policy snapshot for new claim already contains data

ICL379 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 379

• Message text: Policy snapshot for new claim already contains data

What causes this issue?

You have created a new <DS:GLOS.40552E756CE2C94F9C25358499225F19>claim
</>. The first time the system read data from the policy management
system, it established that the policy snapshot already contains
contract data. This is not permitted.
The reason for this error is probably a customer enhancement.

System Response

The system cancels creation of the claim.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Importing contract data before BDT event SAP ISDAT is not permitted. If
this is the case in a customer enhancement, shift the code to a position
after the SAP ISDAT functions.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL379 - Policy snapshot for new claim already contains data ?

  The SAP error message ICL379, which states "Policy snapshot for new claim already contains data," typically occurs in the context of the SAP Claims Management module. This error indicates that there is an attempt to create a new claim that is associated with a policy snapshot that already has existing data. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Duplicate Claim Creation: The system may be trying to create a claim for a policy that already has an existing claim or snapshot.
  Incorrect Policy Data: The policy data being used to create the claim may already have been processed or updated, leading to conflicts.
  System 
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the expected behavior for claims processing.
  Data Integrity Issues: There could be issues with the integrity of the data in the database, such as orphaned records or inconsistencies.
  
  Solutions:
  
  Check Existing