How To Fix ICL377 - Claim &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 377

• Message text: Claim &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL377 - Claim &1 does not exist ?

  The SAP error message ICL377, which states "Claim &1 does not exist," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to find a claim with the specified identifier (represented by &1). Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Claim Number: The claim number you are trying to access may be incorrect or mistyped.
  Claim Deletion: The claim may have been deleted or archived, making it unavailable in the current system context.
  Authorization Issues: The user may not have the necessary permissions to view the claim.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the claim not being found.
  Incorrect Configuration: There may be configuration issues in the Claims Management module that prevent the claim from being recognized.
  
  Solutions:
  
  Verify Claim Number: Double-check the claim number you are entering to ensure it is correct.
  Check Claim Status: Use transaction codes like ICL01 or ICL02 to check if the claim exists in the system and to verify its status.
  User Authorization: Ensure that the user has the necessary authorizations to access the claim. This may involve checking user roles and permissions.
  Consult with IT Support: If the claim should exist but cannot be found, consult with your IT support team to check for any data integrity issues or system errors.
  Review Configuration: If you suspect a configuration issue, review the settings in the Claims Management module to ensure everything is set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to manage claims effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to the Claims Management module that might address this error.
  Documentation: Refer to SAP documentation for Claims Management for detailed information on claim processing and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to SAP support for further assistance.