How To Fix ICL382 - Error in conversion to UTC

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 382

• Message text: Error in conversion to UTC

What causes this issue?

The system was unable to convert the date and time to a
<DS:GLOS.F1A17FDDD128234BB3AE259190649C13>UTC</> timestamp.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Usually, the reason for this error is that you have not defined a
local time zone.

System Response

How to fix this error?

Check whether a local time zone has been defined for your user.
Choose menu option <ZK>System </>-> <ZK>User Profile</>->
<ZK>Own Data</>
Select the <ZK>Defaults</> tab page
Check whether a time zone has been defined in the <ZK>Personal Time
Zone</> section.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL382 - Error in conversion to UTC ?

  The SAP error message ICL382, which indicates "Error in conversion to UTC," typically arises when there is an issue with converting local time to Coordinated Universal Time (UTC). This can occur in various scenarios, such as when dealing with time zone settings, date and time formats, or system configurations.
  Causes:
  
  Incorrect Time Zone Settings: The time zone settings in the user profile or system configuration may be incorrect or not aligned with the expected values.
  Invalid Date/Time Values: The date or time values being processed may be invalid or outside the acceptable range for conversion.
  Daylight Saving Time (DST) Issues: If the system is not correctly accounting for daylight saving time changes, it may lead to conversion errors.
  System Configuration Issues: There may be issues with the underlying system configuration, such as missing or incorrect time zone definitions.
  Data Format Issues: The format of the date and time being used may not be compatible with the expected format for conversion.
  
  Solutions:
  
  Check User Profile Settings: Ensure that the time zone settings in the user profile are correct. You can do this by navigating to the user settings in SAP and verifying the time zone.
  Validate Date/Time Values: Check the date and time values being processed to ensure they are valid and within the acceptable range.
  Review Time Zone Configuration: Verify the time zone configuration in the SAP system. This can be done through transaction codes like STZAC (Time Zone Maintenance) to ensure that the time zones are correctly defined.
  Check for DST Adjustments: If applicable, ensure that the system is correctly handling daylight saving time adjustments. This may involve checking the time zone settings and ensuring they account for DST.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  Debugging: If the issue persists, consider debugging the program or transaction that is generating the error to identify the specific point of failure.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on time zone handling and date/time conversion.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STZAC for time zone maintenance and SU01 for user profile settings.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.