How To Fix ICL384 - Subobject category &1 does not match role &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 384

• Message text: Subobject category &1 does not match role &2

What causes this issue?

You tried to assign a participant to a subobject. The system checks
whether it makes sense to link the subobject category with the role
selected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If the link you selected does not make sense, select another role or
another subobject category.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL384 - Subobject category &1 does not match role &2 ?

  The SAP error message ICL384 indicates that there is a mismatch between the subobject category and the role assigned in the context of the Insurance Contract Management (ICM) module. This error typically arises when the system is trying to process an insurance contract or related transaction, and the specified subobject category does not align with the expected role.
  Cause:
  
  Configuration Issues: The subobject category defined in the system does not correspond to the role that is being used. This could be due to incorrect configuration settings in the customizing of the insurance module.
  Data Entry Errors: The user may have entered an incorrect subobject category or role when creating or modifying an insurance contract.
  Master Data Inconsistencies: There may be inconsistencies in the master data related to the insurance contracts, such as incorrect mappings between roles and subobject categories.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction SPRO) and verify the configuration for the subobject categories and roles. Ensure that the mappings are correctly defined.
  Review the settings under the Insurance Contract Management section to ensure that the subobject categories are correctly assigned to the respective roles.
  
  
  
  Validate Data Entry:
  
  Review the transaction or contract that triggered the error. Check the subobject category and role fields to ensure they are correctly filled out.
  If necessary, correct the entries and try processing the transaction again.
  
  
  
  Review Master Data:
  
  Check the master data for the insurance contracts to ensure that there are no inconsistencies. This includes verifying that the roles and subobject categories are correctly linked.
  If discrepancies are found, update the master data accordingly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the subobject categories and roles relevant to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. They may provide insights specific to your system setup.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Insurance Contract), ICL02 (Change Insurance Contract), and ICL03 (Display Insurance Contract) to navigate through the insurance contract management processes.
  SAP Notes: Check for any SAP Notes related to ICL384 for potential bug fixes or additional guidance.
  User Roles: Ensure that the user has the appropriate authorizations to perform actions related to the insurance contracts and that the roles assigned to the user are correctly configured.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL384 error in your SAP system.