How To Fix ICL385 - Check entries on requested evaluated amount and liability rate

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 385

• Message text: Check entries on requested evaluated amount and liability rate

What causes this issue?

The calculation of the evaluated amount made by the system on the basis
of the claimed amount and the liability rate yielded a different result
from the one you entered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Initiate a new calculation of the evaluated amount by the system, or
enter a value consistent with the claimed amount and the liability
rate.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL385 - Check entries on requested evaluated amount and liability rate ?

  The SAP error message ICL385, which states "Check entries on requested evaluated amount and liability rate," typically occurs in the context of insurance claims processing within the SAP system. This error indicates that there is a discrepancy or inconsistency in the data related to the evaluated amount of a claim and the liability rate associated with it.
  Causes:
  
  Data Entry Errors: Incorrect values may have been entered for the evaluated amount or the liability rate.
  Configuration Issues: The system configuration for liability rates or evaluated amounts may not be set up correctly.
  Missing Master Data: Required master data (e.g., insurance policy details, claim details) may be incomplete or missing.
  Currency Issues: If the evaluated amount is in a different currency than expected, it may lead to discrepancies.
  Business Rules Violations: The evaluated amount may not comply with the business rules defined in the system.
  
  Solutions:
  
  Verify Data Entries: Check the entries for the evaluated amount and liability rate to ensure they are correct and consistent.
  Review Configuration: Ensure that the configuration settings for liability rates and evaluated amounts are correctly set up in the system.
  Check Master Data: Ensure that all necessary master data related to the claim and insurance policy is complete and accurate.
  Currency Conversion: If applicable, verify that currency conversions are correctly applied and that the amounts are in the expected currency.
  Consult Business Rules: Review the business rules and logic applied to the claim processing to ensure compliance.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes (like ICLM or ICLD) to access the claims management module and review the relevant data.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error.
  Documentation: Refer to SAP documentation or user manuals for detailed information on claims processing and the specific fields involved in the evaluated amount and liability rate.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the ICL385 error and implement the necessary corrections to resolve it.