How To Fix ICL267 - Payment no. &1 payt item &2 subclaim &3: Benefit type &4 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 267

• Message text: Payment no. &1 payt item &2 subclaim &3: Benefit type &4 does not exist

What causes this issue?

Payment item &v2& has benefit type &v4&, but benefit type
&v4& is not contained in the current benefit type tree.
This is probably a program error.

System Response

The system cancels the compensation calculation and outputs an error
message.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE FSCM_INFORM_SAP OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL267 - Payment no. &1 payt item &2 subclaim &3: Benefit type &4 does not exist ?

  The SAP error message ICL267 indicates that there is an issue with a payment item related to a subclaim in the context of insurance claims processing. Specifically, the error states that the benefit type referenced in the payment item does not exist in the system.
  Cause:
  The error can occur due to several reasons:
  
  Missing Benefit Type: The benefit type specified in the payment item is not defined in the system. This could happen if the benefit type was deleted or never created.
  Incorrect Configuration: There may be a configuration issue where the benefit type is not properly linked to the relevant claim or payment item.
  Data Entry Error: There might be a typo or incorrect entry in the payment item that references a non-existent benefit type.
  Master Data Issues: The master data for the benefit types may not be correctly maintained or updated.
  
  Solution:
  To resolve the ICL267 error, you can take the following steps:
  
  
  Check Benefit Type Configuration:
  
  Go to the configuration settings for benefit types in the SAP system.
  Verify if the benefit type specified in the error message exists and is active.
  
  
  
  Create or Update Benefit Type:
  
  If the benefit type does not exist, you may need to create it.
  If it exists but is inactive or incorrectly configured, update the settings accordingly.
  
  
  
  Review Payment Item:
  
  Check the payment item details to ensure that the benefit type is correctly referenced.
  Look for any typos or incorrect entries.
  
  
  
  Consult Master Data:
  
  Ensure that the master data related to benefit types is complete and accurate.
  If necessary, update or correct the master data.
  
  
  
  Testing:
  
  After making the necessary changes, test the payment process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on benefit types and payment items in your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ICL1 (for creating claims) or ICL2 (for displaying claims) to navigate through the claims management module.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that you have the necessary permissions to view and modify benefit types and payment items in the system.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL267 error in your SAP system.