How To Fix ICL266 - Renewal date not transferred from policy system

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 266

• Message text: Renewal date not transferred from policy system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL266 - Renewal date not transferred from policy system ?

  The SAP error message ICL266, which states "Renewal date not transferred from policy system," typically occurs in the context of insurance or policy management within the SAP system, particularly when dealing with the integration of policy data from an external system.
  Cause:
  The error usually arises due to one of the following reasons:
  
  
  Data Transfer Issues: The renewal date may not have been correctly transferred from the policy management system to SAP. This could be due to a configuration issue, a data mapping problem, or a failure in the data transfer process.
  
  
  Missing Data: The renewal date might not be populated in the source system (the policy system) at the time of data transfer. If the renewal date is not set or is null, SAP will not receive this information.
  
  
  Integration Configuration: There may be issues with the integration settings between the policy system and SAP, such as incorrect field mappings or missing configuration for the renewal date.
  
  
  Version Compatibility: If there are version mismatches between the systems involved, it could lead to data not being transferred correctly.
  
  
  Solution:
  To resolve the ICL266 error, you can take the following steps:
  
  
  Check Source Data: Verify that the renewal date is correctly populated in the policy management system. If it is missing, ensure that it is entered and saved properly.
  
  
  Review Integration Settings: Check the integration configuration between the policy system and SAP. Ensure that the renewal date field is correctly mapped and that the integration is set up to transfer this data.
  
  
  Monitor Data Transfer: Look for any logs or error messages in the data transfer process. This can help identify if there were any issues during the transfer that caused the renewal date to be omitted.
  
  
  Consult Documentation: Review the relevant SAP documentation or integration guides for any specific requirements or configurations needed for transferring renewal dates.
  
  
  Test the Integration: If changes are made, conduct tests to ensure that the renewal date is now being transferred correctly. This may involve running a test case in the policy system and checking the corresponding entry in SAP.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance. They may have additional tools or insights to diagnose the problem.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Tools: Familiarize yourself with the tools used for integration (e.g., SAP PI/PO, SAP Cloud Platform Integration) as they may have specific logs or monitoring capabilities.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL266 error in your SAP system.