How To Fix ICL265 - Policy product not transferred from policy system

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 265

• Message text: Policy product not transferred from policy system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL265 - Policy product not transferred from policy system ?

  The SAP error message ICL265, which states "Policy product not transferred from policy system," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance policies. This error indicates that there is an issue with the transfer of policy data from the policy management system to the claims management system.
  Causes:
  
  
  Data Transfer Issues: There may be a failure in the data transfer process between the policy management system and the claims management system. This could be due to network issues, system downtime, or configuration problems.
  
  
  Configuration Errors: The integration settings between the policy system and the claims system may not be correctly configured. This includes settings related to the interface, mapping of fields, or data formats.
  
  
  Missing Policy Data: The specific policy product may not exist in the policy management system, or it may not be properly set up to be transferred to the claims system.
  
  
  Authorization Issues: The user or system may not have the necessary permissions to access or transfer the policy data.
  
  
  Data Integrity Issues: There may be inconsistencies or errors in the policy data that prevent it from being transferred correctly.
  
  
  Solutions:
  
  
  Check Data Transfer Logs: Review the logs for the data transfer process to identify any errors or warnings that occurred during the transfer. This can provide insights into what went wrong.
  
  
  Verify Configuration Settings: Ensure that the integration settings between the policy and claims systems are correctly configured. This includes checking the mapping of fields and ensuring that the necessary interfaces are active.
  
  
  Confirm Policy Existence: Verify that the policy product exists in the policy management system and is correctly set up for transfer. Check if the policy is active and has all required data.
  
  
  Review User Permissions: Ensure that the user or system account performing the transfer has the necessary permissions to access and transfer the policy data.
  
  
  Data Quality Checks: Perform data integrity checks on the policy data to ensure there are no inconsistencies or errors that could prevent the transfer.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the ICL265 error message and the integration between the policy and claims systems.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or updates that address known issues related to this error.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation for the policy and claims management systems to ensure all requirements are met.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the ICL265 error in your SAP environment.