How To Fix ICL269 - Question sequence &1 variant &2: Question &3 answer &4 transferred twice

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 269

• Message text: Question sequence &1 variant &2: Question &3 answer &4 transferred twice

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL269 - Question sequence &1 variant &2: Question &3 answer &4 transferred twice ?

  The SAP error message ICL269 indicates that there is a duplication in the transfer of answers for a specific question in a questionnaire or survey. This typically occurs in the context of the SAP Insurance module, particularly when dealing with customer interactions or data collection processes.
  Cause:
  The error message "Question sequence &1 variant &2: Question &3 answer &4 transferred twice" suggests that the system has detected that the same answer for a specific question is being submitted more than once. This can happen due to several reasons:
  
  Data Entry Errors: Users may inadvertently submit the same answer multiple times.
  System Configuration Issues: There may be issues in the configuration of the questionnaire or survey that allow for duplicate submissions.
  Integration Issues: If the data is being transferred from another system or module, there may be a problem with how the data is being sent or processed.
  User Interface Bugs: There could be a bug in the user interface that allows for multiple submissions of the same answer.
  
  Solution:
  To resolve the ICL269 error, consider the following steps:
  
  
  Check for Duplicates: Review the data being submitted to ensure that the same answer is not being sent multiple times. This may involve checking the user input or the data being processed by the system.
  
  
  Review Configuration: Examine the configuration of the questionnaire or survey in SAP. Ensure that the settings do not allow for duplicate submissions of answers.
  
  
  Debugging: If you have access to the development environment, you may want to debug the process to see where the duplication is occurring. This can help identify if it's a coding issue or a configuration problem.
  
  
  User Training: If the issue is related to user error, consider providing training or guidelines to users on how to properly fill out the questionnaire to avoid duplicates.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the ICL269 error for any specific recommendations or patches that may address the issue.
  
  
  Contact SAP Support: If the problem persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may have additional insights or solutions based on the specific version of SAP you are using.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates to the system that could resolve the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to questionnaire management in SAP, such as ICLQ for managing questionnaires.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL269 error in your SAP system.