How To Fix ICL122 - Text for incident type & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 122

• Message text: Text for incident type & does not exist

What causes this issue?

The selected <DS:DE.ICL_LOSSTYPE>incident type</> does not have a long
text.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE ISIS_NA_SYSADMIN OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE ISIS_NA_CUST OBJECT DOKU ID TX
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL122 - Text for incident type & does not exist ?

  The SAP error message ICL122, which states "Text for incident type & does not exist," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to find a text entry for a specific incident type that you are trying to use or reference.
  Cause:
  
  Missing Text Entries: The most common cause of this error is that the text for the specified incident type has not been created or is missing in the system.
  Incorrect Incident Type: The incident type you are trying to use may not be correctly defined or may not exist in the system.
  Language Settings: The text may exist, but it might not be available in the language you are currently using in your SAP session.
  
  Solution:
  
  
  Create or Maintain Text Entries:
  
  Go to the transaction code ICL01 (for creating incident types) or ICL02 (for changing incident types).
  Check if the incident type in question exists and if it has the necessary text entries.
  If the text is missing, you can create it by selecting the appropriate incident type and adding the required text.
  
  
  
  Check Language Settings:
  
  Ensure that the text for the incident type is available in the language you are using. You can switch to a different language in your user profile settings or check if the text exists in the desired language.
  
  
  
  Verify Configuration:
  
  Ensure that the incident type is properly configured in the system. This includes checking the settings in the Claims Management configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for more details on how to manage incident types and their texts.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01, ICL02, and ICL03 (for displaying incident types).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches.
  User Authorizations: Ensure that you have the necessary authorizations to create or modify incident types and their texts.
  
  By following these steps, you should be able to resolve the ICL122 error and ensure that the necessary text for the incident type is available in your SAP system.